Field Training Program Manager

Shift Digital, a pioneering digital marketing company, provides innovative enterprise and retailer business solutions to help generate more sales at a lower cost. Since 2008, the Shift Digital team has built, deployed and managed easy-to-use solutions focused on the retail distribution channel of our clients.

Shift Digital is hiring a Field Training Program Manager for one of our growing OEM accounts. This position will lead the day-to-day activities for a Team of Digital Field Consultants on a National, OEM funded, Dealer Digital Program. This is a strategic management role as the program point person for Shift Digital. This person will manage a Team of Automotive Digital experts while also building a partnership with the OEM National Client, the OEM Regional Field offices, and their dealers nationwide.

• Guide the strategy and execution for a National Digital Program for a major automotive OEM
• Help drive program content development – interact with the client, the Shift Program Development Manager and dedicated Shift Consultants to drive continuous program improvement
• Become the line of contact (behind the respective Consultants) for the OEM Field Office
• Become the line of contact for OEM HQ Clients on training related issues
• Serve as the Program Champion for development of periodic Train-the-Trainer sessions
• Participate in Regional office meetings to review program results
• Travel with all Consultants
• Coach Consultants as needed on improvement techniques for dealership consultations
• Coach Consultants as needed for improved OEM Regional office communications and relations
• Review all Daily Visit Reports. Ensure compliance with program standards. Identify gaps in visit recaps and coach improvements
• Conduct one on one calls with each Consultant weekly
• Review/Approve Expense Reports
• Conduct Year End Performance Reviews and mid-year formal/documented coaching & counseling
• Hiring and Onboarding of Consultants
  • Participate in phone and in-person interviews for new Consultants as needed
  • Accompany new hires on first 1-2 weeks of retailer visits

• Extensive Automotive experience required. National OEM Digital Program experience is strongly desired
• Automotive Digital subject matter expertise required, specifically with Dealer Websites, SEO, Paid Search, Display Advertising, Social and Reputation Management
• Digital Lead Process Improvement experience desired, specifically those with in-dealer Automotive Consulting and Process Improvement Consulting
• Automotive Retail Experience desired. Specifically, roles in Digital Demand Creation, Internet Sales Processes, and CRM Lead Response Management are preferred.
• Must have Management experience and the proven ability to lead and manage multi-functional teams