Customer Care Representative

The Argen Corporation is a worldwide leader in dental alloys, dental zirconia, digital dentistry and scrap refining services. Argen is the largest dental alloy manufacturer in the world, offering over 600 precious and non-precious alloys to more than 100 countries. Argen’s innovative digital services provide the most complete digital solutions to dental laboratories of all sizes.

The Argen Corporation is seeking a Customer Service Representative for our San Diego location

• Triage inbound inquiries from customers, suppliers and Argen sales representatives
• Resolve inquiries accurately, efficiently and in a timely manner, in order to best represent the company and meet customer expectations
• Follow department and inter-department protocols with respect to QAD (order management) and Salesforce.com (CRM)
• Upsell and Cross Sell across product lines
• Participate in special projects related to Customer Care; offer suggestions on process improvement for the department and take care of all other related duties as assigned
• Be proactive in making recommendations to the team lead / customer service supervisor for improvements
• Ensure team lead / customer service supervisor are kept informed of any irregularities or non -conformance
• Maintain an excellent knowledge of Argen’s products and services by attending relevant product training programs and keeping up to date with product and industry knowledge

• Bachelor’s Degree (or equivalent combination of education and experience)
• 3+ Years’ experience in high volume data entry / call center environment (preferably with medical devices)
• Experience using QAD and Salesforce.com (preferred)
• Strong computer skills including sound knowledge of the MS Office suite of software and Windows
• Have an expert understanding of customer service processes
• Excellent interpersonal skills. Ability to communicate and negotiate at different levels
• Effective conflict resolution if any issues escalate
• Fast learner with technical aptitude and high attention to detail
• Multi-task effectively and efficiently, meet tight deadlines in a fast-paced team environment
• Proficient delivery of customer focused service to internal and external customers
• Team-player but can also work autonomously
• Outgoing, friendly, enthusiastic, self-motivated and positive