Customer Service Representative

Cox Enterprises is a leading communications, media and automotive services company.

At Cox, we connect people to the things they love. Now we’d like to connect with you to a career opportunity that you will love. Cox Communications call center is looking for customer focused individuals to join our team and be the voice of our brand to serve, solve and sell.

* Work in an energetic call center environment delivering excellent customer care by greeting customers, asking questions, and actively listening to customers to understand their needs or requests. * Exceed our customer expectations by documenting call details and new account information into the system and completing any forms required to request action by other departments. * Build customer loyalty by resolving customer problems on the first call. * Educate customers on billing details, Cox policies and procedures concerning prices, billing and service. * Perform any necessary calculations pertaining to fees, time periods, or dates. * Provide customer support by asking questions and listening to customers in order to understand their needs, request, or problems while identifying up-selling opportunities. * Other duties as assigned.

**Minimum** * 6 months work experience providing service directly to customers * 6 months experience using a computer in a work or non-work setting * High school graduate or GED or equivalent work experience * Eligibility to work in the United States **Preferred** * 6+ months experience working in a position that requires meeting sales goals * 1 - 2 year work experience in a customer service role, not specific to just Call Center * Strong aptitude for helping customers and a customer experience focus * Enthusiastic and personable * Must be able to work in a call center or highly structured environment * Strong computer skills and be able to navigate through multiple screens * Ability to adapt to constant change * Demonstrated solid work history.