Business Customer Care Representative

HomeAdvisor is the nation's largest digital home services marketplace matching homeowners and pre-screened service professionals. We are one of the biggest internet success stories in Colorado, growing from our startup days to nearly half of a billion dollars in annual revenue - yet we're nimble enough to stay ahead in the fast-changing internet ecosystem. All of this makes HomeAdvisor a great place to work.

The Business Customer Care Representatives handle all inbound calls from our client members, assisting with account changes, billing inquiries, website assistance, and retention while maintaining documentation on all calls. Conflict resolution and negotiation skills are a must as well as the ability to thrive in a challenging and fast-paced environment.

**The Job:** * Efficiently identify and isolate customer concerns while providing accurate solutions, creating customers for life. * The Customer Care Representative will act as an advertising consultant for our members to accommodate their business needs which may include upselling members to exciting new products and program offerings. * Customer Care Representatives also handle initial contact on disputes, participate in team meetings, and provide support to fellow Customer Care Representatives. **You:** * Are outgoing, with a great personality and people skills. * Aren't satisfied with just a base salary—you want to make money. Career money. * Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too. * Thrive in a high-energy, fast paced setting. * Ability to multi-task and adapt to change

**What does it take to work here?** * Experience in a customer service or call center setting preferred. * Upselling experience preferred. * Excellent communication skills and a commitment to world class customer service. * Familiarity with home improvement projects or contractors helpful, but not required * Strong working knowledge of personal computers (use of Microsoft Word and Outlook) * Strong phone, typing or data entry skills required * Bi-lingual skills (Spanish/English) are a plus! * High School Diploma or GED required **In addition, you'll need to be able to:** * Work in a fast-paced, high energy call center environment without being distracted. * Sit or stand for an 8-hour shift. * Hear and talk on a phone head/hand set. * Successfully pass a criminal background check. * Be AWESOME * Have FUN Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.