Customer Care Representative (Outbound)

HomeAdvisor is the nation's largest digital home services marketplace matching homeowners and pre-screened service professionals. We are one of the biggest internet success stories in Colorado, growing from our startup days to nearly half of a billion dollars in annual revenue - yet we're nimble enough to stay ahead in the fast-changing internet ecosystem. All of this makes HomeAdvisor a great place to work.

HomeAdvisor's Homeowner Customer Care Representatives work in an environment that provides the opportunity to earn significant commissions while simultaneously providing unparalleled customer service. This position is a great combination of customer service and sales. We make outbound calls to the homeowners who have contacted us previously looking for a home improvement contractor to follow up on how the project is progressing. We assist them in submitting another request if they are still in need of more estimates, and then upsell additional requests through HomeAdvisor.

* Make outbound calls on previous consumer's service requests * Give excellent customer service to each person * Cross and up-sell other services through effective questions and conversation * Verify the accuracy and validity of consumer service requests * Participate in meetings and ongoing training sessions

* Experience in a customer service or call center setting preferred. * Upselling experience preferred. * Excellent communication skills and a commitment to world class customer service. * Familiarity with home improvement projects or contractors helpful, but not required * Strong working knowledge of personal computers (use of Microsoft Word and Outlook) * Strong phone, typing or data entry skills required High School Diploma or GED required **In addition, you'll need to be able to:** * Work in a fast-paced, high energy call center environment without being distracted. * Sit or stand for an 8-hour shift. * Hear and talk on a phone head/hand set. * Successfully pass a criminal background check. * Be AWESOME * Have FUN **You:** * Are outgoing, with a great personality and people skills. * Aren't satisfied with just a base salary—you want to make money. Career money. * Are dynamic, driven, and competitive—HomeAdvisor is the best, and we want you to be, too. * Thrive in a high-energy, fast paced setting. * Ability to multi-task and adapt to change