Customer Service Representative

AmTrust Financial Services, Inc., through its subsidiaries, operates as a multinational property and casualty insurance company. Founded in 1998 to provide workers’ compensation insurance to small businesses in the United States, the company now operates in three segments around the globe: Small Commercial Business Insurance, Specialty Risk and Extended Warranty, and Specialty Middle-Market Property and Casualty Program Insurance.

Warrantech Corporation, a division of AmTrust Financial Services, is currently seeking experienced Bilingual and Non-bilingual Customer Service Representatives for its Bedford, TX call center location. Customer Service Representatives will be responsible for handling all incoming calls to our warranty call center. Warrantech provides innovative extended service plans and warranty programs to retailers, dealers, distributors and manufacturers in numerous consumer and automotive markets.

* Handling our customers’ first report of claims * Taking status calls on claims * Answering general questions regarding the Terms & Conditions of a Protection Plan

* Assist Warranty/Insurance customers by providing the highest level of service * Put the customer first and remain polite and professional at all times building a positive rapport with a variety of personality types * Receive incoming calls from customers, vendors, merchants, and service companies and resolve issues regarding specific products, warranty terms and conditions, service calls, and general questions * Maintain a continual working knowledge of our client’s products, services and promotions * Deliver superior service utilizing troubleshooting and problem solving skills to successfully supply accurate information to callers and resolve their issues * Research, respond and resolve customer issues in a timely fashion * Retrieve information from our systems (based on customer inquiry) and communicate information back to the customer in a clear and educated manner * Document all customer information, communications and sales in CRM system * Be available to work any shift in a 24/7 call center that is offering great compensation We are looking for engaging, empathetic, results-driven, customer service focused individuals to build a rewarding long-term career with us. If you have a passion for excellent customer service, the ability to function well in a team setting or on an individual basis, effective time-management and organizational skills, and exceptional communication and interpersonal skills, we are looking for you! * High school diploma or GED equivalent * Some college preferred * One year of customer service experience in a call center environment, preferably dealing with complaint resolution and escalation calls is preferred * Should have a knowledge and strong understanding of call center metrics * Achieve a minimum score of “meets” on all hiring assessments required * Proficient computer and data entry skills with proficiency in Windows based programs and superb navigational skills * Ability to operate dual screens with the ability to multi-task and follow procedures * Insurance and/or Warranty experience preferred but not required * Mastery of the English language, both written and verbal * Ability to think independently and make decisions * Professional telephone etiquette and excellent oral and written communication skills * Background that supports consistent employment and job stability * Willingness to learn and a passion for helping people * Strong attention to detail, dependability and follow through * Flexibility to adapt to changes in a growing organization * Self-motivated, positive attitude, and a love for hard work * Background and/or drug test may be required