Training Success and Resource Specialist

MasterControl is an international software solutions company that provides software solutions for regulated companies to comply with rigid quality standards. Our customers include medical device, pharmaceutical, and food companies that must conform to FDA regulations, as well as general manufacturing companies that require a high level of quality compliance, such as those found within ISO standards.

The Training Success Specialist is responsible for scheduling, logistics, and reporting of training managed by the Education team. The Training Success Specialist must have a customer-service focus and be able to represent the Education team in a professional manner with all co-workers, customers and partners. Attention to detail, ability to prioritize resources, and highly developed organizational skills are required, as are excellent communication and interpersonal skills.

* Manage all functions associated with delivering best-in-class learning experiences including pre-class, day of, and post-training support * Act as primary contact for trainees and facilitate professional communication with all customers, internal and external * Manage logistics including class registration, materials, customer lounge, etc. * Aggregate training related metrics like class fill rate, CSAT scores, content adoption, renewal rates and design reports and dashboards communicating results * Schedule trainers and classroom resources for instructor-led sessions * Maintain course catalog documents and work with marketing to maintain Education brochures and white papers * Manage product inventory including stock availability, class attendance, billing, and ecommerce * Proactively communicate and work with a variety of team members to ensure training success, which may include Sales, Services, and other Customer-centric teams * Input and update class/course documentation in a timely manner with accuracy and ensures participants have access to content associated with purchase * Function as an LMS admin for multiple delivery applications * Track and manage customer certification program and survey results, alerting Education members when action is needed * Coordinate virtual training sessions, occasionally contributing to monthly WebEx sessions * Facilitate and automate surveys and welcome letters * Prepare and submit expense reports on time and within budget * Attend team meetings, provide recaps, and action item list * Coordinate projects assigned by management with continuous follow-up on delegated items to effectively keep the Education team aligned and focused * Serve as back-up for the Partner Certification Program * Provide support and act as back-up to the Services Resource Manager * Other duties as assigned

* Demonstrated experience as a Training Coordinator or equivalent (project management, event planning, or resource management) * Ability to capture and use analytics when proposing new ideas * Experience with creating dashboards and reports * Ability to work independently and exercise a high degree of detail orientation * Experience as an LMS administrator or equivalent experience * Ability to manage/coordinate multiple projects and successfully prioritize multiple tasks with good judgment, initiative and follow-through * High confidence level in addressing unplanned or short-notice issues requiring sound judgment and limited direction, and recognize opportunities for process improvement * Exceptional written/verbal communication and interpersonal skills * Ability to interact comfortably, effectively and professionally with a wide variety of audiences including: Trainers, Customers, Vendors, Subject Matter Experts, Management and Peers as appropriate * Experience using applications like WebEx to deliver training virtually * Open to feedback and adapt effectively and professionally to change, and a willingness to take on new challenges * Advanced proficiency in MS Office Suite (Word, Excel, Outlook); demonstrated ability to learning new technology applications * Track record