Inbound Customer Service Representative

Great careers are made every day, with IBEX Global! Delivering superior customer service for over 12 years, IBEX Global is a business process outsourcer offering contact center solutions to Fortune 500 clients around the world. At IBEX, we seek the brightest minds and most dynamic people in the industry, to help us deliver exceptional customer service experiences every day.

Our customer service representatives perform the following tasks: • Carefully listen to and understand customer issues • Probe and isolate issue causes • Utilize available resources to identify appropriate solutions for customers • Explain product features and benefits, answering questions and setting proper expectations for customer inquiries • Ensure customer satisfaction through effective call resolution • Identify and escalate emerging product or customer dissatisfaction issues

Requirements • High school diploma or the equivalent • Basic computer navigation and technical skills • Advanced problem-solving skills • Typing proficiency of at least 25 words per minute • Ability to multi-task • Excellent interpersonal and communication skills • Company drug screen and background check are required