Implementation Coordinator

Headquartered in Scottsdale, AZ, Nextiva is one of the country's fastest growing providers of unified cloud-based business communications. We offer a simple approach to UCaaS that is radically altering the economics of one of the top operating expenses within an organization.

Nextiva is seeking team members to join our Onboarding Team! Nextiva’s Onboarding Team assists customers in setting up their new phones, features and services, by providing configuration advice, training, and problem resolution throughout the setup and installation process. This is an entry level opportunity where we provide you with the training necessary to become an XBert within the Onboarding Team! Nextiva’s Onboarding Team is passionate about helping people and thrive in an environment where they are constantly learning new things. They enjoy maintaining relationships with clients by providing amazing service.

* Obtain pertinent information about network, users, devices, and call flow * Follow the pre-defined Onboarding process; meeting deadlines, SLAs and ensuring the Customer’s expectations are managed during the entirety of the Onboarding process * Answer inbound calls and perform troubleshooting steps to resolve customer issues * Help customers configure telephone extensions, services, and activate equipment * Assist customers in porting their numbers from a previous provider to Nextiva * Meet or exceed productivity metrics while enhancing the customer experience * Resolve immediate escalations to ensure customer satisfaction

The ideal candidate will ensure customer success, exceeding their expectations throughout the installation and setup process. You'll work directly with customers before, during and after their installation promptly assisting them with the initial setup and configuration of their new Nextiva services. You'll assist with equipment activation, transferring phone numbers to Nextiva from a prior carrier, and ensure that Customers are getting maximum value out of their new Nextiva products and services. * Experience providing customer service * Ability to listen, analyze, troubleshoot and to resolve common customer inquiries * Strong organizational and time management skills * Excellent verbal and written communication skills