Client Insights Manager

StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. The company offers solutions including employee engagement tools, real-time customer feedback surveys and objective performance measurement across online and in-store channels.

Stella is seeking Client Insights Managers to join our team and help service our roster of enterprise clients using Stella Metrics. You will be part of a fast-paced, passionate and dedicated team tasked with growing StellaService at a rapid rate. Ideal candidates will have a strong background in either customer service at large retailers or in client-facing roles at data or SaaS companies who work with retailers.

* Ensure client success by uncovering and delivering insights to key executives at our enterprise clients * Manage the renewal of large annual contracts * Present to the marketing and operational executive teams at major retailers * Maintain strong relationships through regular and on-going interaction with senior executives * Address day-to-day product and data-related questions from clients * Analyze product usage trends * Proactively engage with clients to gather feedback and incorporate ideas towards product enhancement

* Bachelor’s degree required * 5+ years of relevant experience in at least one of the following: * Operational experience at a large retailer * Consulting role to large retailer * Client-facing role with SaaS or data vendor to large retailer * Demonstrated experience performing data analysis and managing data sets * Experience using Salesforce.com or similar CRM platform * Must love multi-tasking * Exceptional written and oral communication skills * Self-starter and extremely detail-oriented * Strong proficiency in Microsoft Excel and PowerPoint