Wireless Customer Service Support Agent

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.

Your responsibilities will include, but are not limited to the following: - Ability to navigate through multiple computer applications with speed and accuracy. - Ability to work with customers to resolve billing inquiries. - Provide troubleshooting assistance to customers with technical issues on their wireless device. - Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. - Maintain a high level of world class customer service/professionalism to a wide range of customers. - Recommend products that best suit the customer’s wireless requirement. - Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.

Qualifications Successful candidate for this position will have: - Six months experience in providing customer service either via phone or in person - Maintain a positive environment, working with co-workers and customers within a diverse culture. - Excellent telephone manner and listening skills. - The ability to relate to customers in a professional and courteous manner. - The ability to work in a team environment. - The ability to work under pressure. - The ability to sit for long periods of time. - Excellent attention to detail and multi-tasking ability. - Self-motivation to work under his/her own initiative. - Must pass drug test and state, federal and criminal background check - Must have High School diploma or general education degree (GED). - Must be at least 18 years of age or older