Wireless Customer Service Support Agent

Xerox (NYSE: XRX) is helping change the way the world works. By applying our expertise in imaging, business process, analytics, automation and user-centric insights, we engineer the flow of work to provide greater productivity, efficiency and personalization.

Your responsibilities will include, but are not limited to the following:

• Ability to navigate through multiple computer applications with speed and accuracy.

• Ability to work with customers to resolve billing inquiries.

• Provide troubleshooting assistance to customers with technical issues on their wireless device.

• Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.

• Maintain a high level of world class customer service/professionalism to a wide range of customers.

• Recommend products that best suit the customer’s wireless requirement.

• Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.

Qualifications

Successful candidate for this position will have:

• Six months experience in providing customer service either via phone or in person

• Maintain a positive environment, working with co-workers and customers within a diverse culture.

• Excellent telephone manner and listening skills.

• The ability to relate to customers in a professional and courteous manner.

• The ability to work in a team environment.

• The ability to work under pressure.

• The ability to sit for long periods of time.

• Excellent attention to detail and multi-tasking ability.

• Self-motivation to work under his/her own initiative.

• Must pass drug test and state, federal and criminal background check

• Must have High School diploma or general education degree (GED).

• Must be at least 18 years of age or older