Technical Care Specialist

As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to more than 63 million customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS.

Responsibilities: Be the technical solutions expert for our customers, troubleshooting product and service issues like a pro. Multi-taskers wanted: this job requires a serious think-on-your-feet mentality, as you resolve customer concerns with one-call resolution, creating (we need another word other than world class) experiences for each and every person you interact with. Here are the details: - You get troubleshooting calls about network and device issues. These could come directly from customers, other T-Mobile departments, or third party partners - You clarify their concerns, pinpointing the cause of the problem It’s up to you to select and explain the best solution: and then you deliver results, on the spot - You also work hand-in-hand with our Engineering team to file trouble tickets and get issues resolved

Qualifications: We’re looking for people who can focus on customers in a heartbeat, deal with change immediately, and build relationships in the course of a single phone call. Think that’s you? Here are a few more essentials: - Techies welcome: step into this role and you’ll become a subject matter expert on all T-Mobile network, device, and tech features - Your previous customer service experience will come in handy in this role - Prior technical care experience? Great! We’re also looking for people with a background in a high volume call center environment Got expertise with Windows, iOS and Android operating systems? Let’s talk!