Human Resources Manager

GoHealth is the nation’s most complete online portal for finding health insurance coverage. They’ve helped more than 2 million consumers compare health insurance quotes and purchase individual coverage online, through their agent network, or directly through a major health insurance company. At GoHealth, they pioneered the health insurance technology industry. They started out as innovators with big ideas who transformed into industry leaders.

The HR Manager partners with line managers in undertaking appropriate recognition and reward, recruiting, performance management, organization effectiveness, compliance, benefits, employee relations and disciplinary matters. The HR Manager ensures effective delivery of HR core processes and compliance with relevant company guidelines, employment laws, regulations, policies and practices.

* Business Partnering- Responsible for the day-to-day administration of the Human Resources function for GoHealth. Provide guidance consultation, and interpretation to management and employees regarding conflict resolution, career development, labor laws, policies and procedures, and other employee relation issues * People Management- Responsible for the day-to-day management of HR Generalists and HR Administrators as assigned, including: workload, training, mentoring, performance management reviews, and providing senior level coverage for the SVP as needed * Recruitment and Onboarding- Assist business unit leaders in the resource planning, sourcing, interview and offer process; Onboarding of all new/transferred employees, and Partnering with Resourcing Team to achieve maximum results and business requirements * Performance Management- Manage business partner engagement and execution of reward and performance cycle programs and incentives, Lead business Performance Management (SMART objectives, Performance Review, Appraisal Review, and Training Needs) processes ensuring alignment with business/individual results * Benefits- Administer employee benefits programs and ensures compliance with HIPAA regulations. Ensure compliance with provisions of Employee Retirement Income Security Act. Review and analyze changes to state and federal laws pertaining to benefits, and report necessary or suggested changes to management. Conduct employee meetings and employee benefit seminars, as needed. Advise and counsel management and employees on existing benefits. Handle benefit inquiries and complaints to ensure quick, equitable, courteous resolution. Maintain contact in person, and by phone or mail, with carriers/brokers and employees to facilitate proper and complete utilization of benefits to all employees. * Talent Management- Build Organizational Development, Succession Planning, Talent Management strategies to meet business needs and execute against them. * Participate in benefits administration, change reporting, COBRA admin., reconciling and approving invoices, and Oracle updates. * Process all Personnel Action Forms due to merit increases, promotions, bonuses, pay adjustments, etc. Ensure that all necessary documents are received, information is entered in to HRMS database, and forwarded to appropriate department(s). * Interface with Payroll to ensure accuracy of employee information, including employee deductions and contributions, other, etc. * Process all new hires/employees in ADP; ensures I-9 compliance, keep track of I-9s with expiration dates and requests updated documentation from the employee; ensure all necessary documents are received and sent to Payroll. * Manage maintenance of human resources records including personnel files, enrollment, application, and claims records for all benefit plans. * Assist in maintaining accurate job descriptions. * Conduct exit interviews and share trends with HR leadership.

* Bachelor’s degree preferably in Business Administration or Human Resources Management or equivalent experience, and minimum 5-7 years of generalist background with emphasis in benefits and employee relations * Experience supporting multiple sites/states * PHR/SPHR is preferred * Thorough knowledge of federal and state employment laws, such as ADA, FMLA, CFRA, PDL, FLSA, Worker’s Compensation, Disability Programs and Unemployment Claims, and federal and state employment regulations. * Demonstrated experience in the administration of various benefit programs; medical, dental, vision, life insurance, disability, LOA, SEC 129, 401k, SEC 529, ESPP, FMLA, CFRA, PDL, Worker’s Compensation, and executive medical plans. * Demonstrated experience in employee relations, including; conflict resolution, corrective action, terminations, policy and procedure management. * Experience planning and management department budgets. * Skilled in MS Excel, MS Word, and HRMS. * Excellent written and verbal communication skills, interpersonal skills, and planning skills.