Human Resources Generalist I

SYKES

(Boise, Idaho)
Full Time
Job Posting Details
About SYKES

SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries.

Summary

This position provides generalist and administrative support to larger (700 + headcount) site leadership and HR management by improving efficiencies and customer support within the site with primary focus on recruitment and retention efforts. Coordinates, trains, and administers human resources programs, processes, activities, and policies for site personnel and participates in the administration of all human resources activities and function.

Responsibilities
  • Adheres to SYKES policies on ethics and integrity.
  • Assists the US Recruitment team with the recruitment, pre-screening and orientation of qualified new employees to meet the needs of the business.
  • Acts upon and assists with the thorough and impartial investigation of reported incidents concerning workplace harassment (sexual, ethnic, religious, etc.), discrimination, and/or other alleged illegal activities by employees.
  • Assists Site Leadership and HR Management with investigation and resolution of misconduct and/or fraud incidents and other employee relations issues.
  • Prepares and processes employee related HR paperwork for functional area according to established procedures.
  • Liaison between departments on questions concerning payroll and timekeeping when necessary.
  • Support Center’s compliance with state/federal employment and benefit laws, HR policies, and the support center’s personnel policies, procedures, and guidelines.
  • Assists HR Manager with preparation of terminations, ensure approvals are gained and all exit paperwork including pay is completed.
  • Responsible for center's unemployment claims administration and company representation at unemployment compensation hearings.
  • Actively participates in the Site Safety Program.
  • Maintains records and reports concerning on-the-job injuries and workers compensation.
  • Collects and analyzes HR data, and then makes recommendations to management.
  • Continually and proactively coaches and counsels the center’s management staff on thorough and timely employment record documentation.
  • Continually monitors, assesses progress, and recommends or takes action, as necessary, to keep positive perceptions within the center.
  • May prepare internal employee communications.
  • Responsible for monitoring required management training.
  • Supports a union-free environment of positive employee morale, job satisfaction, and positive attitude toward management and its’ goals and objectives.
  • May perform other additional duties and responsibilities as assigned.

Supervisory Responsibilities:

Yes

Ideal Candidate

Education and/or Experience

  • Bachelor's degree and a minimum of 2 years HR related experience required; or equivalent combination of education and HR related experience.
  • PHR or SPHR Certification preferred.

Qualifications

  • Strong management and leadership skills
  • Strong training and mentoring skills
  • Strong PC skills; Microsoft Office & ADP Global View, a plus
  • Excellent communication, organizational skills, and ability to meet deadlines
  • Knowledge of Federal and State labor laws & regulations
  • Strong understanding of FMLA, FLSA, OSHA, ADA and EEO are also required.
  • Possesses strong conflict resolution and mediation skills.
  • Outstanding oral and written communication and interpersonal skills
  • Discretion and confidentiality required
  • Strong attention to detail and problem solving skills
  • Proven ability to manage multiple tasks and demonstrate flexibility
  • A certain degree of creativity and latitude is required.

Questions

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Boise, Idaho
Skills Desired
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  • Compensation
  • Conflict Resolution
  • Customer Support
  • Human Resources
  • Investigation
  • Labor Laws
  • Management
  • Mediation
  • Mentoring
  • Microsoft Office
  • Orientation
  • Payroll
  • Retention
  • Ada
  • Administrative Support
  • Knowledge of Fair Labor Standards Act
  • Knowledge of Family and Medical Leave Act
  • Equal Employment Opportunity
  • Professional in Human Resources (PHR)
  • Senior Professional in Human Resources (SPHR)
  • Personal Computer (PC)
  • Occupational Safety and Health Administration
  • Training
  • Recruitment
  • Timekeeping
  • ADP GlobalView

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