Belly Care Specialist

Belly is the leading loyalty platform in the country. With thousands of merchants and millions of members, Belly revolutionizes traditional loyalty concepts and works with each business to design a customized, unique rewards suite their customers actually want. Using a tablet and single card or iPhone or Android app, Belly unlocks new opportunities for customer engagement and digital advocacy.

As a Belly Customer Specialist (BCS) you will help our amazing members and merchants get the answers they need about Belly. Communicating effectively by phone call, e-mail, chat, or social media, this position requires flexibility, resourcefulness and a positive attitude while talking, emailing, chatting and serving our members and merchants each day at Belly’s Corporate Headquarters.

* Support a high volume of customer contacts through e-mail, tickets, chat, and social media, as well as inbound and outbound calls. * Assist our members and merchants with a variety of service related inquires. * Perform updates and other account management notations in Salesforce. * Partner with other Belly teams in an effort to resolve issues and drive member/merchant satisfaction. * Follow set policies and procedures to ensure consistency, high quality, and operational excellence in servicing inbound calls, emails, etc.; meet and exceed performance guidelines for productivity and schedule adherence. * Work with the leadership team to achieve specific service goals in our pursuit to provide world class customer care.

* Interest in joining a world class technology company at entry level to prove yourself and help service our millions of members and merchants. * Flexible hours a must to support our 24/7/365 growing business (including occasional weekends and holidays if needed). * College degree and students welcome. * 2+ years of customer service experience preferred. * 1+ year(s) call center experience preferred. * Strong verbal and written communication skills. * Masterful problem solving skills - identifying root cause, customer need and providing solutions. * Strong computer skills and basic troubleshooting. * Ability to multi-task and manage stress - this is a fast-paced, rapidly changing company. * A good sense of humor and a team-player mentality. * Attention to detail. * Enjoy working in a fast-paced, dynamic tech company and willing to work hard and contribute everyday. * Hourly Role