Senior Risk Coordinator

Capital One Financial Corporation, incorporated in July 21, 1994, is a diversified banking company focused primarily on consumer and commercial lending and deposit origination. Its principal business segments are Local Banking and National Lending.

This role is at the Senior Coordinator level where associates handle inbound and outbound calls with existing customers. Associates should educate customers on account status, attempting to solve customer problems and/or attempting to secure a payment or make payment arrangements. The goal is to help our customers build and retain a strong credit standing and maintain a customer for life.

• Manage inbound and outbound collection calls
• Perform account level research
• Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities
• Become familiar with and follow Company guidelines and procedures (computer based training, class-room training, timecards, e-mail, training, etc)
• Attend team meetings
• Update account information and complete appropriate documentation to ensure accurate reporting on accounts

Basic Qualifications:

• 6 months experience Call Center or Loss Mitigation
• High School Diploma or GED or Military experience
• 1 year experience with Microsoft Office products

Preferred Qualifications:

• 2 years call center or Loss mitigation experience
• 1 year highest risk loss mitigation experience in Financial services or banking (repo, skip, recovery, loan modifications)
• 2 years experience with Microsoft Office products
• 3 years post-high school education, Associate Degree, or Bachelor’s Degree

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.