Customer Care Specialists / Claims Specialists

Aon

(Bellevue, Washington)
Full Time
Job Posting Details
About Aon
Aon is a global provider of risk management, insurance and reinsurance brokerage, human resources solutions, and outsourcing services. It employs over 60,000 people in 120 countries worldwide. ACIA is a unit of Aon, based in Dublin, which was set up in 2009. It is one of the first centers established in Ireland that are dedicated to data analytics and innovation.
Summary
As a Customer Care Specialist / Claims Specialist I, you’ll be part of a passionate team of pet-lovers working to protect more dogs and cats with Healthy Paws Pet Insurance, a subsidiary of Aon Affinity. Healthy Paws is the top-rated pet health insurance company in the country, headquartered in Bellevue, Washington. We are proud to have been named one of the Best Workplaces in Washington by Puget Sound Business Journal. We are rapidly growing and looking for a full time Customer Care Specialists to join our pet-passionate team in our Bellevue, WA office. If you are passionate about animals, enjoy working with the people that care for them, and have veterinary clinic experience then this would be a great opportunity for you!
Responsibilities
* Handle inbound and outbound calls including enrollments, claims and general * Respond to customer email inquiries and requests * Troubleshoot any customer account issues * Provide excellent customer service while delivering the Wow! * Assist in special projects or other duties as assigned
Ideal Candidate
**Required experience:** * 1-3 years’ experience in customer service or sales * Prefer two years’ experience in the veterinary hospital setting * High school diploma **Additional preferred experience:** * Passion and love for animals * Fun, easy going personality with the ability to easily and clearly converse with our customers * Excellent computer skills and proficiency including a strong understanding of the internet and ability to complete online research * Good comprehension and composition skills * Proven ability to work as a team player in order to maximize the effectiveness of the team * Positive can-do attitude and enthusiasm to work in a high energy, start-up environment * Strong multitasking skills and the initiative to get tasks completed * Flexible schedule with the ability to work long hours as needed * Please submit a cover letter with your resume

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