Office Worker for Chicago Public Schools - Customer Service Center

We deliver experiences that enrich and nourish people’s lives through innovative services in food, facilities management, and uniforms. United by a passion to serve, our more than 270,000 employees make a meaningful difference each day for millions of people in 21 countries around the world.

The Office Worker provides a full range of administrative support to the Chicago Public Schools facilities team, including word processing, record and file maintenance, data entry, work order creation, payroll support, and inbound and outbound telephone support, while maintaining the service-level agreements as determined by the account. The Office Worker will be working within the Call Center team, which is a customer service environment.

**Essential Tasks and Responsibilities:** * Maintain files at the location * Prepare communication materials for the hourly staff including, but not limited to: bulletin boards, schedules, memos, etc. * Maintain a professional image * Handle inbound and outbound customer service calls. * Provide quality customer service while establishing long-term customer relationships. * Efficiently and accurately record all information, including any relevant notes, using ServiceNow, WebTMA, Maximo, and Kronos. * Apply company guidelines to manage customer expectations. * Utilize decision-making skills to resolve customer issues and concerns. * Alert management to service concerns within the facilities department. * Meet performance standards within the department, such as call answer time, hold time, and customer satisfaction metrics. * Maintain and improve quality results by adhering to standards and guidelines, and by recommending improvements to the same. * Operate in an ethical manner and in compliance with Aramark’s Business Conduct Policy. * Complete special projects on an as-needed basis. **Additional Job Functions:** * Complete special projects as needed * Complete any task requested by a supervisor or member of the Aramark management team

**Required Qualifications:** * Strong computer skills and proficiency in Microsoft Office programs * Strong problem solving and analytical skills * Excellent communication skills, organization skills, and attention to detail * High school diploma or equivalent required; college education a plus * Minimum (1) year experience in a call center environment; background in facility services is a plus * Computer competency, including typing skills, Microsoft Word, PowerPoint, Excel, and Outlook are required * Prior experience in a high-volume/fast-paced environment required * Bilingual skills in English and Spanish preferred, but not required * Background and drug screening required **Desired Qualifications:** * High school diploma or equivalent * 2 - 3 years work experience in food service * Ability to walk and stand for extended periods of time **Work Environment:** Unit offices, back-of-house. Involves repetitive motion.