Call Center Sales Agent

GoWireless

(Boise, Idaho)
Full Time Evenings Weekends
Job Posting Details
About GoWireless
Founded in Southern California in 1995, GoWireless has continually strived to be a driving force in the wireless industry. With the rapid growth and ever changing technology of the wireless industry, it has always been our corporate vision to enrich people's lives through wireless communications while providing exceptional customer service. With over 300 stores coast to coast we are accomplishing our goals.
Summary
We aren’t your typical call center. Here at GoWireless we are the Solutions Center for all customer service needs. Our ideal candidate has an enthusiastic, driven personality with a dynamic “can do” attitude. In exchange for your hard work, we offer growth potential and great reward for a job well done.
Responsibilities
As one of the first points of contact for our customers you will be responsible for making the best impression with each and every customer that you speak to. This job isn’t for your average person; this job is for someone who is seeking individual growth, driven to help others, and enjoys being in control of their own paycheck. We are looking for someone who strives to do well for both our customers and our company. * Take inbound calls for all GoWireless locations across the United States * Make outbound calls to existing GoWireless/Verizon Wireless customers * Assist GoWireless store employees with inbound inquiries * Work with GoWireless sales professionals and store management for customer sales appointments and resolutions * Connect, discover, and recommend new products and services to our customers based on their wireless needs * Maintain in-depth knowledge regarding all GoWireless/Verizon Wireless products and services * Recommend additional services by discovering opportunities on customer accounts; explaining new products and features * Take responsibility for updating customer information in database systems * Be flexible within our environment by embracing any and all changes that are made * Responsible for achieving personal sales and appointment setting goals monthly
Ideal Candidate
We’re looking for candidates who can let their hair down with their customers and be themselves. We want someone who can not only find the best solution for their customer, but to also drive a customer's business to our stores for sales opportunities. **Qualifications** * Prior experience in a similar environment (call center or customer service would be ideal) * The ability to communicate effectively, listen effectively, and recommend based on conversation * Excellent rapport building skills * Ability to handle upset customers * Excellent follow up skills * Good computer skills (type ~40wpm) including proficiency with MS Office Products * Ability to multitask * Ability to be self-motivated and work independently as well as with a team * 18 years of age * High school diploma, GED or Equivalent * Legally authorized to work in the US * Flexibility to work varied shifts; including holidays, nights, and weekends * Positive and respectful attitude **Essential Physical Requirements** * Ability to sit in one place for extended period of time * Ability to spend extended period of time reading and working in front of a computer monitor * Up to eight hours per day conversing with customers via phone * Extensive key entry with the use of a standard keyboard
Compensation and Working Conditions

Working Conditions

Center hours are Monday - Saturday from 7:00 a.m - 10:00 p.m and Sunday from 8:00 a.m - 9:00 p.m You must be available to work any shift during that time frame with flexibility to work weekends.

Boise, Idaho
Skills Desired
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  • Computer
  • Customer Service
  • Follow Up Services
  • MS Office
  • Sales
  • BPO Call Center
  • Customer Information
  • Outbound Calls
  • Inbound Calls

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