Certification Specialist

The American Osteopathic Association (AOA) is a member association representing more than 78,000 osteopathic physicians (DOs). The AOA serves as the primary certifying body for DOs, and is the accrediting agency for all osteopathic medical colleges and health care facilities.

The AOA seeks a Certification Specialist to assist in providing certifying services to the CBS. This position requires the ability to interact tactfully with professionals on all levels within the association and with the board members, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail. The successful candidate will need the ability to understand a complex system of inter-related activities, and to draw independent conclusions based on information provided by candidates/board members and to interact meaningfully with the Certification Manager based on those assessments.

Deals with the administrative and clerical duties of the position as needed to support the Vice President and Certification Managers overall management of CBS, such as setting up meetings, making travel/lodging arrangements, entering and managing candidate and certification program data, maintaining scrupulous computer and paper files, answering questions as needed, routing telephone calls to proper individuals, and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate. Assists in the arrangements for meetings of the various boards and other meetings as needed. Tasks include assisting in agenda preparation, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format, compiling and distributing minutes, ensuring that travel and lodging requests are received and addressed in a timely manner and taking minutes in meetings. Assists in responding to and generating correspondence according to AOA standards to the board members, certification candidates, and those seeking recertification. This includes using computer-generated standard letters and custom correspondence/e-mails. Responsible for timing and scheduling of routine correspondence.

* Special skills include advanced computer skills in Microsoft Word, Microsoft Excel and Microsoft Access and computer experience with Microsoft PowerPoint and Microsoft Outlook. * Familiarity with member service software and Crystal Report Writer is helpful. * Bachelor's degree preferred * 3-5 years of administration experience.