Receptionist

Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships.

Provide customer service to all internal and external contacts within the Genesys organization. Additionally, you are responsible for assisting the coordination and execution of the day-to-day administrative functions within the front desk area. Be responsible for greeting and directing callers to their Genesys contact. Acknowledge customers, contractors and/or vendors, salespersons and visitors to appropriate parties and locations.

* Operate Switchboard and/or Other Automated Answering Systems as necessary in an efficient, timely and professional manner. * Notify employees of visitor(s) arrival * Schedule Conference Rooms when necessary * Perform Clerical Work Such As Typing, Filing And Special Projects, As Needed * Receive And Route Incoming Faxes via Fax Router * Receive and sign for courier packages * Arrange transportation for Customers and Employees as needed * Maintain visitor badges at Front Desk * Escort visitors, customers and vendors to certain locations within Genesys, if necessary

**Required/Preferred Qualifications and Skills:** * Previous receptionist experience. * Strong customer service skills. * Ability to use multi-line phones, fax machines & copier machines. * Excellent communication skills. * Professional and casual business attire a must * Computer MS Office Suite (MS Word, Excel, Power Point, Access), Outlook, Communicator, etc. * Interpersonal skills require communication with internal and external contacts to carry out company policies and/or request. * Some Problem Solving matters that are routine/repetitive problems following established policies and procedures. **Other:** * Hours: 10:00am to 3:00pm Monday to Friday (Overtime a possibility with advanced notice) * Meet with Department Head every other week for department updates