NOC Technician I

Xsell Resources specializes in the placement of contract, contract to direct and permanent IT professionals that include Project/Program Managers, Business Analysts, QA/Test, Developers/Programmers and Infrastructure professionals.

The ideal candidate will have a proven track record of identifying and resolving issues over the phone, via email, or other communication methods as appropriate.

* Work on trouble tickets to resolve any issues in a timely manner * Provide tier2 escalation support and successfully resolving customer issues, escalating to application engineers as necessary * Responsible for troubleshooting end to end network, platform or customer connectivity issues * Ability to work independently * Monitoring customer networks and respond to any critical alarms * Escalate tickets to Telco vendors and following through to resolution * Setup and provisioning of new remote customer installations. Coordination with onsite local resources to ensure proper connectivity and configuration * Configuration, shipment and installation of servers or network equipment for new customer installations or RMA replacement * Remote hands services for datacenter services * Perform other duties or responsibilities as required

* Must be flexible, dependable and able to multi-task with priority * Knowledge of Windows and LINUX operating environments * Understanding of networking protocols ICMP,UDP and TCP/IP * Working knowledge of VMware vSphere and virtual environments is a plus * LAN and WAN connectivity * Solid understanding of how to troubleshoot network issues and configurations, such as WAN circuit, routing, IP connectivity, router and switch configuration, load balancing, and DNS * Knowledge of Firewalls and VPN connectivity * Must be a Team Player * Work shifts that provide for 24x7x365 coverage. Must be willing and able to work nights, weekends and holidays * Effective analytical, planning, organizational, and documentation skills * Must be professional * 2 year degree or equivalent experience * Previous experience in a call center environment