NOC Technician I

Xsell Resources specializes in the placement of contract, contract to direct and permanent IT professionals that include Project/Program Managers, Business Analysts, QA/Test, Developers/Programmers and Infrastructure professionals.

The ideal candidate will have a proven track record of identifying and resolving issues over the phone, via email, or other communication methods as appropriate.

• Work on trouble tickets to resolve any issues in a timely manner
• Provide tier2 escalation support and successfully resolving customer issues, escalating to application engineers as necessary
• Responsible for troubleshooting end to end network, platform or customer connectivity issues
• Ability to work independently
• Monitoring customer networks and respond to any critical alarms
• Escalate tickets to Telco vendors and following through to resolution
• Setup and provisioning of new remote customer installations. Coordination with onsite local resources to ensure proper connectivity and configuration
• Configuration, shipment and installation of servers or network equipment for new customer installations or RMA replacement
• Remote hands services for datacenter services
• Perform other duties or responsibilities as required

• Must be flexible, dependable and able to multi-task with priority
• Knowledge of Windows and LINUX operating environments
• Understanding of networking protocols ICMP,UDP and TCP/IP
• Working knowledge of VMware vSphere and virtual environments is a plus
• LAN and WAN connectivity
• Solid understanding of how to troubleshoot network issues and configurations, such as WAN circuit, routing, IP connectivity, router and switch configuration, load balancing, and DNS
• Knowledge of Firewalls and VPN connectivity
• Must be a Team Player
• Work shifts that provide for 24x7x365 coverage. Must be willing and able to work nights, weekends and holidays
• Effective analytical, planning, organizational, and documentation skills
• Must be professional
• 2 year degree or equivalent experience
• Previous experience in a call center environment