Support Technician I

GM Financial is the captive finance company and the wholly owned subsidiary of General Motors and is headquartered in Fort Worth, Texas. The company is a global provider of auto finance solutions, with operations in North America, Europe, Latin America and China.

The Support Technician I is responsible to provide hardware and software support, including the installation, configuration and maintenance of desktop, laptop, tablet and peripherals used in the day to day operations of the business segments supported. This individual will interact directly with end users, and will be required to provide customer oriented technical support. In addition to supporting local users, they will work with various internal & external groups to support the local IT infrastructure.

**Job Duties** * Maintain, configure, support, and implement desktop computing hardware and software technologies. * Troubleshoot technical issues, provide technical support and complete assigned tasks & incident requests. * Assist end users with application issues. * Follow internal procedures for the tracking, maintaining, and accounting for company technology assets. * Adhere to and fulfill the appropriate data destruction techniques as outlined in company polices & procedures. * Identify and address anything that takes away from a safe and healthy work environment. * Maintain spare computers and monitors for quick replacement until malfunctioning unit can be repaired or replaced. * Protect interest of company by ensuring actions are in compliance with policies and laws **Other Important Duties** Perform other duties as assigned. **Reporting Relationship** * Reports to: Center Support Manager * Direct Reports: None

**Knowledge** * Support-level knowledge of the Windows desktop Operating Systems. * Basic knowledge of networking concepts including TCP/IP, Subnetting, Routing, DHCP, and DNS. * In-depth knowledge of PC hardware and software and must be able to correct PC related problems in a timely manner. * Experience with desktop management & imaging technologies. **Skills** * Demonstrate the capacity for organization and prioritization in a technical environment. * Good verbal and written communication skills. * Possess strong analytical skills, with an ability to evaluate problems and issues quickly, and to make recommendations for courses of action. * Interpersonal skills necessary to work well with others in teams and collaborative work situations. * Ability to accept change and to adapt to shifting organizational challenges & priorities. * Willingness & ability to learn new skills as business needs evolve. **Experience** * One to two year?s related experience and/or training in enterprise technical support; equivalent combination of education and experience. * Working towards a professional certification a plus (i.e. A+, NET+)