Information Technology Telecom Analyst

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Position provides day to day support for incidents and outages across enterprise data network infrastructure. This includes service restoration, troubleshooting, and configuration of network equipment of various platforms of routers, switches, firewalls, wireless gear, VPN gear, WAN accelerators, and load balancers. Position supports all modules of Cisco enterprise network model. Position serves as IP escalation support (Tier 2/Tier 3) for various other IT support groups. Serves as Network Engineer/Telecom Data Network Operations Support Analyst.

* Monitors, manages, and maintains enterprise data network. * Responds to network outages to restore services. * Responds to Incidents within established service level agreements. * Maintains up to date documentation of the network infrastructure. * Contributes frequently to team knowledge base. * Contributes to network improvement initiatives. * Proactively identifies/makes recommendations on potential network issues and solutions. * Participates in on-call rotation duties. * Participates in Ops Seat rotation duties. * Increased availability during Storm Preparation Mode and Storm Mode conditions. * Adheres to proper Change Management requirements and processes. * Provides timely resolution to trouble tickets and work orders. * Configures, installs, and maintains Cisco LAN/WAN switches and routers and wireless LAN. * Provides network configuration of additional appliances like firewalls and WAN accelerators. * Troubleshooting LAN, WAN, & wireless networks. * Deployment of code upgrades. Leads network improvement/optimization initiatives. * Leads investigation/troubleshooting efforts during service disruption events. * Represents Telecom Support organization professionally in interaction with internal business partners and other IT Support groups.

**Required Qualifications:** * Hands on experience resolving network outages. * Experience in data network problem isolation and resolution. * Experience troubleshooting Layer 2 and Layer 3 issues. * Experience with first hop redundancy protocols. * Experience analyzing network traffic. * Experience providing end to end network support for large enterprise. * Experience assisting other teams with the analysis of application problems. * Experience troubleshooting across firewall infrastructure with various third party tools. * Experience troubleshooting foundational protocols such as DNS, DHCP, and ARP. * Experience in a predominantly Cisco network environment. * Current Cisco CCNP – credentials will be verified. * 3-5 years of relevant work experience in Information Technology. **Desired Qualifications:** * Experience with Syslog, TACACS, Radius, and SNMP. * Experience with Quality of Service mechanisms. * Experience with Palo Alto and Checkpoint technologies. * Experience in Data Center environment. * Demonstrated leadership in technical roles. * Proven ability to speak and write about complex technical topics to a less technical audience. * Demonstrated leadership identifying improvement opportunities and solutions. **Degree Requirement:** Two-year or four-year degree in relevant field or equivalent work experience