Payroll Supervisor

Vanguard is a client-owned investment company that offers low-cost mutual funds, ETFs, advice, and related services to institutional and individual investors, and financial professionals. The company works to reduce cost and complexity for all investors.

Vanguard, one of the world’s largest investment management companies and a recognized employer of choice, is seeking a Payroll Supervisor to manage a team focused on supporting the company’s administration of U.S. payroll policies and programs and the resolution of complex payroll-related inquiries.

* Managing staff and creating a strong team atmosphere. Monitoring crew member performance against expectations. Developing and implementing coaching strategies to understand and address gaps, foster professional development and overall crew engagement. * Overseeing day to day relationships with vendors, monitoring performance standards, addressing and resolving issues and implementing process improvements. * Determining capabilities and solutions for projects and initiatives, and leading these projects/initiatives through partnership with internal business teams. * Ensuring timely and accurate resolution of employee payroll related inquiries, ensuring trends are addressed and continuous process improvement occurs. * Developing and using staffing models, dashboards, and reports/metrics to assess workload, understand health of the operation, and identify opportunities for improvement. * Ensuring the operation runs in accordance with all applicable internal and external policies, plan documents, procedures and regulations. Implementing changes to policies and procedures as required to address changing business needs.

* An undergraduate degree required or equivalent experience required * A minimum of 3 years Human Resources and/or line management experience. Fundamental Payroll Certification (FPC) certification preferred. * Thorough knowledge of Payroll law preferred; strong understanding of HR policies and programs * Excellent interpersonal/client and vendor relationship management; proven teamwork and problem solving skills * Strong oral and written communication skills, including the ability to organize and present information in a clear and concise way to a variety of audiences * Strong project management, planning and organizational skills * Attentive to details and deadlines; ability to manage multiple initiatives * People leadership skills including mentoring, training and day-to-day management of direct reports