Technical Training Specialist

Tennant Company is a recognized leader in designing, manufacturing and marketing solutions that help create a cleaner, safer, healthier world. With a vision to become a global leader in sustainable cleaning innovation that empowers our customers to create a cleaner, safer and healthier world, Tennant creates solutions that are changing the way the world cleans.

* Identify and assess training needs of service staff by conferring with managers and supervisors or conducting surveys. * Coordinate, schedule and conduct business, functional and technical training for new hires and current employees. This will occur in both a classroom and e-learning platform. * Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. * Produce and develop training materials for in-house and e-learning courses as appropriate. Amend and revise materials as necessary, in order to adapt to changes that occur. * Facilitate the execution of all training plans. * Periodically, evaluate training effectiveness. * Acts as a support fielding questions and issues from staff related to the business and/or systems. * Design relevant technical documentation as required. * Develop and design relevant technical materials required for a product/service/solution launch to include, but not limited to, operator videos, e-learning tutorials and other enhancements, and service information manuals. These materials need to be consistent with accepted standards of instructional design and curriculum (which is consistently evolving). * Identifies and travels with selected service personnel to understand their needs, determine best practices, and recommend training solutions (~20% Travel) * Other related duties as assigned.

**Required Skills** * Advanced Facilitation and Presentation skills * Advanced Customer Service Skills * Excellent interpersonal skills, including written and verbal communication * Demonstrated ability to build collaboration and drive positive change in people and process * Advanced planning, communication, teamwork and organization skills * Fluent in Microsoft Office applications **Required Education and Experience** * Bachelor's degree in Education and Training or a Technical Discipline * Advanced technical knowledge in the theory and operation of IC engines, AC and DC circuits, and equipment hydraulics * Minimum of 5 years’ experience in a technical service, field service or training environment to include: * Demonstrated experience working directly with customers * Minimum of 2 years in a employee training capacity with demonstrated experience developing and implementing employee training * Previous experience developing and implementing metrics/metrics reporting * Previous supervisory experience preferred * Previous e-learning design experience using Articulate Storyline or similar software **Required Behaviors** * Actively drives a customer-centric/solutions-oriented culture * Actively partners with Field Service Management and related internal departments * Exhibits a positive attitude * Exhibits strong organization and prioritization skills * Exhibits a high level of initiative and results-orientation * Maintains awareness of all processes related to the assigned areas of responsibility