Customer Success Director

Team Acceleration software is a modern, digital and mobile answer to antiquated recruiting and training software. Traditional solutions have been around for decades and have placed barriers and bias in the way of finding, selecting, and coaching a company's most important asset - its people.

HireVue has an exciting opportunity for a Customer Success Director. This is a key strategic position that provides proactive account management of large enterprise and global customers. They are required to drive strategic direction, customer ROI, product adoption, growth and expansion through proactive thought leadership and advocacy. This is a dynamic position and you must be comfortable with frequent multi-tasking between management, technical, business, strategic, marketing, and planning activities.

This is an extremely entrepreneurial position and requires the decision making, work ethic, and tenacity of an entrepreneur. You will be expected to drive results that tie back to strategic business goals for your accounts as well as HireVue. **Principal duties & Responsibilities** **Account Management & Strategic Direction** * Partner with a portfolio of key accounts to develop a strategy for successful adoption and long term value and business impact * Facilitate regular executive meetings to define and proactively drive progress towards desired business metrics and outcomes * Lead initiatives with customers to drive positive Net Promoter and candidate experience scores * Build broad relationships with key account contacts and internal partners on the sales, product and engineering teams * Partner with the HireVue Strategic Sales team to identify growth and expansion opportunities within your account base. * Subject matter expert/Advocate * Partner with customer on HireVue product offerings, best practices & processes and lead customers to effectively integrate digital interviewing into those processes * Advocate for customers internally helping build and maintain strong partnerships with the sales, product management and marketing teams **To successfully execute these functions you will need:** * Experience in leading client relationships in software as a service or technology environments * Experience in consulting to Fortune 500 companies * Experience with sales, consulting, training, or leading new initiatives in a corporate environment * Experience in project/change management and organizational development * Passion for outstanding customer service and account management with an execution focus * Organizational and prioritization skills

**Requirements** **Preferred:** * Great communication and presentation skills; the ability engage executive audiences in change management discussions * Strong working knowledge of the human resources or talent acquisition functions * A blended account management and sales background * Ability to think on your feet and work autonomously * Excellent computer skills and an appetite for new technology * Ability to thrive in an Entrepreneurial, fast paced and evolving environment **Required:** * Minimum of 10 years of account management, sales or customer success experience, ideally in a software as a service (SaaS) environment * Strong working knowledge of the human resources or talent acquisition function a plus * B.S. or B.A. required, MBA is a plus * Strong written and verbal communication skills. Ability to quickly negotiate and reach consensus across diverse groups/teams a must * Strong organizational and project management skills * Must possess a collaborative working style and thrive in a team environment * Possess strong, pragmatic approach for achieving rapid results in a fast-paced, high-risk market space * Energetic self-starter with ability to work independently in a competitive and fast-paced environment. Strong work ethic is critical * Working knowledge with Microsoft Office products and Salesforce * Travel up to 30%