SYKES
Outsourcing/Offshoring
Tampa, Florida
Public Corporation
Our Company
SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES'? differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling.Skills We're Looking For
Customer Service
Computer
Answering Questions
Healthcare
Solving Problems
Transactions
BPO Call Center
Customer Support
Answer Phones
Financial Services
Hardware
Technical Support
Troubleshooting
Business Correspondence
Close Vision
Data Entry
Knowledge of Technology Trends
Operating System
Team Manager
Design
eCommerce
Product Evaluation
Software Development
Digital Commerce
Consumer Facing
Database Management
Financial Concepts
Financial Planning
Hyperion
Validation
Essbase
Oracle Hyperion Planning
Requirements Analysis
Six Sigma
Deployment