Our CompanySYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES'? differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. Utilizing its integrated onshore/offshore and virtual at-home agent delivery models, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America, India and the Asia Pacific region) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include order processing, inventory control, product delivery and product returns handling.
Skills We're Looking For
Customer Service Computer Answering Questions Healthcare Solving Problems Transactions BPO Call Center Customer Support Answer Phones Financial Services Hardware Technical Support Troubleshooting Business Correspondence Close Vision Data Entry Knowledge of Technology Trends Operating System Team Manager Design eCommerce Product Evaluation Software Development Digital Commerce Consumer Facing Database Management Financial Concepts Financial Planning Hyperion Validation Essbase Oracle Hyperion Planning Requirements Analysis Six Sigma Deployment