Customer Service Representative

SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries.

SYKES is looking for full-time bilingual Customer Services Representatives in Amherst, NY. You might have driven past our building near Forest Rd and John James Audubon Parkway and wondered what we do.

When customers call their banks, healthcare provider, or cable company, they are actually calling SYKES. We help people by answering questions, processing transactions, and resolving their issues! We provide awesome customer service on behalf of the big companies you deal with every day. Our team comes from an array of backgrounds and experiences; what unites us is our passion for People Serving People. We go beyond answering questions and solving problems to provide a memorable experience and change the call center industry one customer at a time. We are a dynamic team looking for innovators and trailblazers who will inspire us.

**This is the right job for you if you’re able to:** * Possess a HighSchool or GED * Speak on the phone while using a computer * Fluency in both English and Spanish * Empathize and be friendly with people you’ve never met * Use logic to solve problems * Willingness and patience to help others * Be part of a team **Nice to have (but not required):** * Customer service background * Understanding of a call center environment * Experience with financial services, healthcare, technology companies, or something similar