Maintenance Coordinator

SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries.

The Maintenance Coordinator is primarily responsible for working and coordinating the day-to-day facility maintenance, cleanliness, and control of environmental, safety, redundant power, and security systems. This position is typically responsible for 24 X 7, on-call, emergency response for seriously malfunctioning facility equipment or maintenance systems.

* Adherence to SYKES policies on ethics and integrity * Maintain facility cleanliness including, but not limited to carpets, fixtures, restrooms, lunchroom, grounds, and other employee commons areas. * Daily trash pick-up from offices, workstations, and commons areas (inside and outside). * React to non-routine custodial needs such as spills, water leaks, (includes roof), employee illness, or accidents. * Coordinates activities with facility service sub-contractors and supply vendors including point of contact, quotations, service delivery, insect spraying, snow removal, and other misc. items. * Provide a communications point for maintenance sub-contractors and supply vendors for quotations, delivery sign-offs, all annual service agreements, and product or work inspection. * Monitors and provides for routine and non-routine service support to facility systems including back-up generators, security alarms, fire protection, sprinkler systems, and heating/air systems to include filter maintenance. * Maintenance logs along with emergency, after-hours, points of contact should be developed and kept up to date at all times. * Provide/Track guidance to Maintenance Assistant(s) in tasking and performance review commentary on their work to the site manager.

* Skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices. * Knowledge of building systems including HVAC, electrical, lighting, plumbing and roofing systems. * Ability to lift heavy objects over 50 pounds Must be able to work in teams * Strong attention to details * Excellent communication skills * On call 24/7 **Education and/or Experience** * High School diploma or GED. * At least 3 years of related experience. **Language Skills :** Ability to read, analyze, and interpret general business periodicals, professional journals, corporate procedures/regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. **Mathematical Skills:** Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. **Reasoning Ability :** Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form