Publisher Success Analyst

Sovrn believes content creators and publishers are the soul of the Internet. Their content is what makes the Internet great. That’s why we give content creators tools to make money; access to distribution and scale to grow their audience; and a massive data commons for extraordinary insights.

In this role of Publisher Success Analyst you will be responsible for identifying publisher churn, minimizing publisher downtime, and assisting in the growth of our Publisher Success publishers.

* Identify publishers that have churned on a daily basis and work to get them back live as soon as possible * Where necessary, establish cadence with AM and PA team to transfer for further handling or possible larger product up-sell * Identify recurring reasons publishers churn and provide insight and actions to minimize future churn * Partner with Director and Sales Ops to segment the Publisher Success publishers by potential product upsell * Report weekly/monthly on overall agency churn in partnership with finance and Director of Account Management * Assisting in accounts transferring to publisher success from PA books * Work with marketing to help build out sovrn community of topics that will assist in minimizing churn and answering Publisher Success needs * Build out refined process with Sales Ops to better log, track, and collect information in SFDC * Maintain continued knowledge of the sovrn and digital ecosystem to be able to educate our publishers while retaining and our growing the business * Answer all inbound publisher services calls for product inquiries and/or general questions; direct to appropriate team member where needed * Other duties as the business evolves and growth opportunities are created

**Requirements** * Bachelor’s Degree * 1+ years of experience in customer support or sales in digital / technological field * Experience in data analysis, report generation and communicating the data story to the appropriate audience * Highly articulate; excellent written and verbal communication skills * Highly organized and detail oriented with the ability to prioritize effectively in a fast-paced environment * Quickly establish trust and rapport with key stakeholders at all levels of an organization both internally and externally * Proactively review current procedures and confidently make recommendations for improvements with consideration to publisher’s best interest * Provides strong problem solving skills by looking at situations from publisher perspective * Ability to prioritize multiple projects with changing priorities **Technical skills** * Internet savvy and strong proficiency in office productivity tools (Excel, Gmail, Salesforce CRM) * High proficiency in Microsoft Excel (Vlookups, Formulas, pivot tables, etc) * Ability to put together and deliver high level PowerPoint presentations