Client Services Representative

Dun & Bradstreet (NYSE: DNB) has the data and analytics you need to make better business decisions. Fortune 500 companies & other global businesses of all sizes rely on our data, insight & analytics. Visit us at www.dnb.com for more information.

Dun & Bradstreet NetProspex is looking for a client service superstar. Our rapid growth has been driven by an unrelenting focus on the customer. Everything we do centers around creating value for our customers and to this end, we are looking for an outstanding Client Services Representative to join our best in class Client Services team at NetProspex. Our Client Services Representatives will work hand-in-hand with members of the sales organization to accelerate the sales process and enhance customer satisfaction. In this role you will participate in the customer life-cycle by supporting pre-sales activity, on-boarding new customers and nurturing existing clients to solve problems and ensure their success. Mission critical activities will include: Performing customer training webinars, troubleshooting customer issues via phone and email, and fulfilling client list build requirements in Excel. Success in this critical position provides exposure throughout the organization where career advancement opportunities into sales, client services, and marketing or data positions is expected.

* Handling inbound inquiries from customers, traders, and prospects * Managing data fulfillment via Excel and other similar applications * Provide customer training sessions via GoToMeeting * Make outbound phone calls to our VIP customers and traders * Convincingly communicate product value proposition to all levels of an organization * Using a reporting system to provide insight on support activities to management * Collaborating with sales to help ensure A+ customer satisfaction * Ensuring that the CRM is up-to-date with all prospect and customer information * Troubleshooting and documenting product issues for future product releases

* 1-2 years’ experience in a support role within a client services, sales or marketing department * Excellent verbal and written communication skills * High proficiency with Microsoft Excel (formulas, pivot tables, general wizardry) * Ability to handle heavy phone work, both inbound and outbound * Analytical and reporting skills with strong problem-solving abilities * Skilled in prioritization and efficient time management? * Excellent organizational skills and self-motivated * Ability to multi-task and work under pressure and tight deadlines * Familiarity with Salesforce and support ticketing systems preferred * Bachelor’s Degree or equivalent experience required * Sense of humor