Senior Product Manager of Cloud Services

Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.

The Cloud Services Products team is looking for an experienced product manager with a track record for driving new product capabilities from initial concept to successful delivery and market adoption. Candidates must have a passion for building great products. This role has a key responsibility for guiding the future of salesforce.com 's Cloud Services Portfolio and extending our market leadership. Many of the world's largest and most successful companies use salesforce.com 's Cloud Services products today to achieve business objectives and get the most from their Salesforce investment. The Product Manager role has both inbound and outbound responsibilities. Inbound responsibilities consist of working with the services team to deliver a world-class customer success product driven by customers, advisory teams, internal product experts, and aligned with key financial metrics. Outbound responsibilities include meeting with customers and prospects (enterprise and SMB) to discuss product requirements and define the product roadmap. This job is for experienced product managers who thrive in a fast paced collaborative environment and love working with the best technology and success team in the world.

* Define and deliver the next generation of our Customer Success Plan products. This includes defining market needs, product vision and strategy, roadmap creation and communication, release planning, requirements gathering, functional specification all the way through to customer enablement and success. * Ownership of key product line(s) and delivery of features from end-to-end: working with key customers, Agile development, execute pilots for usability, coordinating technology teams to deliver a quality and marketable product on time, Pricing and Packaging of Cloud Services products. * Own key decisions regarding the Cloud Services P/L including: Bookings/Revenue, margin, and cost to book and serve. * Work closely with collaborate effectively with business leaders and cross-functional teams including technology, marketing, sales, support, and services to define and execute the Salesforce Customer Success product strategy. * Engage with enterprise and SMB customers to understand product value and consumption as well as for requirements gathering, feature requests and roadmap updates. * Represent salesforce.com as a domain and product expert at customer interactions, industry and corporate events.

* 3+ years of experience in Product Management or Systems/Business Analysis. * Excellent organizational skills, analytic capabilities, and attention to detail. * Proven ability to influence cross-functional teams without formal authority. * Strong communication skills. * Services product management and services delivery experience a very strong plus. * Cloud computing experience. * Demonstrated experience in the agile software development process. * Demonstrated experience in gathering and transforming customer needs into an actionable product vision and requirements definition. * Strong troubleshooting and analytical thinking skills. * Ideally, 2-4 years of customer relationship management experience with a focus on salesforce automation, service automation, or marketing automation. * Bachelors' degree, with technical disciplines preferred