Analyst, Implementation in any Quest Business Unit

Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management.

This position is responsible for the development, implementation and support of interfaces between Quest Diagnostic systems and customer systems.

* Performs and facilitates research and testing, provide overall project leadership to ensure hospital and Physician client interfaces conform to the Quest HL7 standards. * Responsible for multiple implementations or conversion projects. * Participates for information gathering for interface requirements * Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation. * Provides direct interaction with client and client’s vendor – including onsite visits * Designs and oversees interface implementation project plan. * Responsible for providing project status updates. * Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface. * Implementation of communication scripts and protocols to include dialup, VPN and frame and web services. * Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems. * Provides post implementation support * Responsible for escalating implementation and support issues to appropriate persons or groups for resolution. * Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services. * Meets productivity requirements for this position * Other duties as assigned

**Education:** * College degree desirable or equivalent experience. **Experience:** * Required 2-5 years experience in medical lab operations and/or IT functions. * Ability to manage projects with little or no supervision. * Excellent written and verbal communications skills. * Strong customer service skills. * Strong problem solving and analytical skills. * Strong organizational skills and ability to multitask. * Ability to understand HL7 standards. Familiarity with ASTM standards a plus. * Working knowledge of Microsoft office suite. Familiarity with MS Project a plus. * Familiarity with a commercial Integration Engine Product a plus. **Occupational Exposure:** * Subjected to limited amounts when working with technical users. **Physical Demands:** * Typical and mixed amounts of standing, walking, and sitting. Heavy lifting is not expected.