Busines Analyst

Much more than electricity: We deliver the power that energizes our community.

The position is responsible for the business analysis and production support of multiple LCEC business applications, project management, and process improvement for enhancements, upgrades, and small to larger scaled enterprise projects. One of the primary responsibilities is to act as liaison between business units and the IT division.

**Software/Technical Support:** - Requirements Management: Provide management and ownership of all business requirements analysis and documentation for application enhancements and enterprise projects. Produce quality artifacts that will be used and maintained in an enterprise requirements repository and handed over to Level 2 technical teams for further technical analysis and/or development. - Application: Provide ownership for analysis and business liaison support for multiple existing software applications within the company. This will cover IT support for functional areas across the different departments and functions such as Customer Care Operations (CCO), Finance, HR/Facilities, and Engineering. Partner with business and project leaders to tee-up focus groups to address and remedy application related issues. - Incident and Change Management: Provide management of resolution for overall incident occurrence and requests for change within assigned portfolio. Lead in the preparation and delivery of portfolio status updates to business leaders. Ensure that application specific change management forums are following LCEC’s change management methodology. - Reporting: Identify end-user requirements for more complex adhoc queries utilizing query languages (e.g., Discoverer, Crystal server, SQL query). Analyze recommended automated solutions that will minimize IT adhoc support. Analyze existing reports and suggest enhancements to support departmental metrics reporting. • Third Party: Fully understand the functions of third-party application software and technical requirements. Evaluate business requirements and compare to software functionality. **Portfolio, Project and Process Management Support:** - Project Management: Manage small-to-large projects. Oversee the identification and documentation of requirements for targeted deliverables, service level agreements, and implementation events. Provide business analyst support to business owners for projects and processes within assigned portfolio. Use standard project management tools such as MS Project for assigned projects. Assume a leading role in the administration of LCEC’s PMO discipline. Provide on-going PM support and cross-training to LCEC project managers. - Process Improvement: Provide ownership within assigned portfolio areas to document and communicate high-level systems functions, processes, and interfaces. Lead efforts to implement process improvement opportunities based on customer feedback. Oversee the LCEC Process Architecture Road-Map and associated data repositories. Assume a leading role in LCEC’s Process Improvement program. - Subcommittees: Participate in portfolio specific subcommittees to address, prioritize, and pro-pose solutions and alternatives, while keeping business needs, performance, usability, and quality in mind. Meet with business leaders to address requests for change and any associated escalations to the Executive Steering Committee. **Customer Service Support:** - Soft Skills: Model, monitor, and promote proactive and positive interaction between IT, user community, and vendor or consulting teams. Facilitate resolution of improvement opportunities where needed. Maintain effective working relationships with employees and customers at all levels within LCEC. Suggest and provide effective team interaction coaching to team members. - Communication: Deliver concise written and oral communication to IT and the LCEC user community for production support issues as well as assigned enhancements or project tasks. Provide current and accurate information to all requesters, courteously and in a timely manner. Ensure smooth operations, productive communications, and effective understanding occurs during all interpersonal contacts. - Training: Partner with functional leaders to promote, create, and maintain end-user training material for new and modified application functionality as well as daily business-as-usual training (e.g., closing tender controls). Provide project management and process improvement cross-training to LCEC resources where required. - Maintain effective working relationships with employees and customers at all levels within LCEC. Ensure smooth operations, productive communications, and effective understanding during all interpersonal contacts. Provide current and accurate information to all requesters, courteously and in a timely manner.

**Level 1** **Required** - AS Degree in Business or IT (or actively pursuing). - Plus two (2) years’ experience in Business Application Support. - Proficiency in MS Office Suite, query languages **Desired** - One (1) Year MS Project Experience. - One (1) Year Process Improvement Experience. - One (1) Year Business Analyst Experience. **Level 2** **Required** - BS Degree or AS in Business or IT (plus 4 years’ experience). - Plus three (3) years’ experience Business Application Support. - Display sufficient expertise in project management or process improvement. Proficiency in MS Office Suite, query languages, including active working knowledge of MS Project. • Working knowledge of client server and relational database platforms. - Experience supporting electric utility business and/or finance/accounting applications. - Working knowledge of structured process improvement and project management disciplines. **Desired** - Three (3) years’ MS Project Experience. - Three (3) years’ Process Improvement **Experience** - Three (3) years’ Business Analyst Experience **Level 3** **Required** - BS Degree or AS in Business or IT (plus 4 years experience). - Plus five (5) years’ experience in Business Application Support. - Success in managing small to large projects. - Proficiency in MS Office Suite, query languages, including active working knowledge of MS Project. - Understanding of client server, web, and relational database platforms. - Experience supporting electric utility business and/or Finance/Accounting applications. - Demonstrated successful use of structured process improvement and project management disciplines. - Working knowledge of change management. **Desired** - Two (2) years’ experience in a UNIX environment. - Oracle or other technology or business certification. - Project management, six-sigma, Oracle or equivalent certifications. - Demonstrate knowledge of software development and other Business Process Modeling (BPM) tools. - Previous dashboard design and development experience. - Issue management experience. - Software application simulation experience. **Senior Level** **Required** - BA/BS degree in Computer or Business related field. Seven (7) additional years’ experience plus an Associate’s Degree may be substituted for a Bachelors’ degree combined with an active pursuit of an information technology related Bachelor’s degree. - Seven (7) years’ experience in the computer industry, with at least three (3) years supporting and implementing computer applications based on Oracle relational database systems and SQL Server database systems. - Proficient in all Microsoft office products, including active working knowledge of MS project. - Understanding of client-server, web and relational database platforms - Proficient in query language(s) and/or a background in programming - Electric utility business application or Finance/Accounting application support. Desired - Two (2) years’ experience in a UNIX environment. - Experience with business process redesign. - Project management, Oracle or equivalent certification.