Sales Engineer 2

Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting 16 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower back-haul services to wireless carriers and enterprise-class, cloud-enabled hosting, managed applications and services.

The Sales Engineer II position is a sales engineering role within Time Warner Cable Business Class commercial sales team. Individuals in this position are responsible for supporting a team of account executives in the development of network solutions for prospective clients.

* Supports sales team through pre-sales and/or post-sales technical consulting activities (and requirements gathering during the sales process) with focus on Dedicated Access Services (DAS), Business Class Ethernet (BCE), Business Class PRI and Hospitality Solutions. * Communicate with prospective and existing customers directly and through Account Executives to understand current network environment, business requirements, short- and long-term technical requirements, and produce strategic, cost effective proposals and solutions. * Designs complex voice and data network solutions for customer applications, including preparation of network topologies and technical specifications * Supports Top 10 customers by monthly revenue in Sales Engineer II’s local geography * Supports Carrier and Alternate Channel on DAS, Sonet, and Wave Services as needed and determined by local and regional management * Prepare pre-sale conceptual designs for customer voice and data network solutions and submits to Engineering and Operations for review, acceptance and costing. * Compiles project cost elements from Engineering and Operations. * Reviews all designs and proposals for solutions with MRR of greater than $10,000 * Responsible for sales engineering functions for all 10GigE, Sonet and Wave solutions * Works with Account Executives and Sales Managers on solution pricing, IRR, and submission of IRR to Finance for review and approval as required by policy. * Prepares and presents technical proposals on Time Warner Cable's products and services, as well as how those products can be integrated and implemented within customer's network; helping them understand the value and benefits of TWCBC products and services. * Manages and responsible for all technical content of RFI, RFQ and RFP responses and technical designs * Supports Sales Engineer 1 with complex voice and data network solutions * Acts as a liaison between customers, sales teams and various TWC internal departments * Conducts customer site surveys as required to insure successful installation of services * Provide post-sale documentation and support to installation and project management personnel as needed to clarify service expectations; including providing diagrams, written documentation and verbal explanation as required by local and/or regional processes and policies. * Maintains and strives to improve knowledge of all TWC commercial products and services * Provides technical sales support to insure successful customer integration and implementation of company solutions * Handles complex questions encountered during installation and turn-up concerning solution design and equipment operation •Present technical training to new and existing Account Executives and Sales Support personnel. * Maintain knowledge of industry and emerging technology trends within the telecommunications industry. * Perform other duties and special projects as assigned * May be required to assist in development and launch of new products and services

**Preferred Qualifications:** * Requires five or more years of sales engineering and networking experience in the telecom or service provider industry * An ability to work closely with sales executives with a proven knowledge of the sales cycle * Excellent verbal and written communications skills * Must have knowledge of Metro Ethernet technologies (EPL, EVPL and ELAN), LANs and WANs * Must have working knowledge of email and DNS systems, TCP/IP, firewalls, VPNs and other corporate data security methods * Strong sales skills in presentation and proposal design * Strong knowledge of general industry networking technologies such as TCP/IP, IP VPN, MPLS, VPLS, Ethernet, VoIP, SONET, DWDM * Familiar with various networking fundamentals related to routers, switches, LAN, MAN, WAN, DS3, OC-x, CSU/DSU and other CPE * Consultative approach to providing customer solutions and design with strong knowledge of converged multimedia applications * Extensive voice networking experience with emphasis on VoIP, signaling protocols and PBX * Extensive experience with routing protocols such as BGP, ISIS, OSPF, RIP as well as knowledge of emerging technologies * Three or more years experience designing Wi-Fi networks in a Hospitality environment * Understanding of business drivers, industry trends and regulatory and technical shifts impacting targeted vertical markets * Strong experience developing long-term business relationships with key decision makers in large enterprise organizations * Ability to multi task and meet multiple deadlines * Proficient in MS Visio, MS Word, MS Excel, MS PowerPoint, and MS Project **Education and Experience:** * Bachelor's degree from a four-year college or university preferred; or equivalent training, education and experience. (preferably with concentration in IT or Telecommunications Engineering Technology is required/or equivalent work experience) * Telecommunications industry experience preferred. * CCNA, CCDA, CCNP, CCDP, MEF-CECP certification preferred