Director of Human Resources

Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help healthcare organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of Jan. 1, 2016, we served more than 26,000 health care facilities.

This senior level HR Business Partner provides advice and consultative services to managers and employees working in partnership with the appropriate COEs and business leaders. Through the design, development, and implementation of Human Resources strategies, the Director, HR plays a key role in support of his/her key clients. In partnership with the appropriate stakeholders, including first line managers through executive leadership this position drives and deploys integrated talent management, training & development, compensation, benefits, performance management and change management initiatives.

* Serves as the key point of contact for multiple C-Suite members including the SVP, Operations, SVP, Sales, and Chief Technology Officer. * Initiates and sustains dialogue with business leaders on both internal and external change issues and opportunities. Facilitates development of change plans and implementation of people change. * Supports long-range and strategic HR business planning and provides input into HR strategies and leads projects as needed. Lead efforts to sell, build and improve HR programs in support of Press Ganey’s long-term vision and mission * Oversees the implementation and accountability of HR solutions utilizing COEs such as talent management, training/development, total rewards, and talent acquisition, where applicable. * Analyze people metrics to influence the strategic people planning process and provide guidance to leadership in key decision making for employment-related matters. * Collaborate with Leadership to holistically analyze and understand talent, learning and capability needs of the business. * Support and execution of the People plan and related initiatives. * Proactively manage the engagement of Press Ganey associates, continually improving the employee experience and advancing the Company’s goal of becoming a top employer

**Qualifications/Competencies/Skills:** * Influence senior leaders; Acts like an owner; Strategic Thinking; Customer Focused; Problem Solving/Coaching, Motivating; Provide Feedback; Develop Others; Delegating; Perceptive; Leadership; Influencing; Negotiating; Teamwork; Communication Skills; Presentation Skills; Risk Oriented; Analytical Thinking; Strategic Thinking; Problem Solving; Creative Thinking; Change Management; Project Management; Process Management * Ability to work with minimal supervision; excellent interpersonal, and conflict resolution skills; ability to interact with all levels of employees and management; excellent facilitation skills; strong organizational and time management skills; ability to take complex issues and communication to client teams; ability to make recommendations to business leaders. * Knowledge of federal labor and employment laws; techniques for facilitating positive employee relations; positive employee relations, strategies and concepts; and diversity concepts and applications * Able to work through complex situations, finding and utilizing available data to influence business leaders, though will rely on experience and advanced common sense when data is incomplete or not perfectly suited to the situation. **Minimum Education:** Bachelor’s degree; Master’s in related field desirable