Senior Director of Customer Success

Persado’s cognitive content platform generates language that inspires action across a spectrum of digital channels. Powered by cognitive computing technologies, the platform eliminates the random process behind traditional message creation. Persado arms organizations and individuals with “smart content” that maximizes the efficacy of communication with any audience at scale, while delivering unique insight into the specific triggers that drive action.

Persado is looking for a Senior Director of Customer Success based out of Chicago. We are seeking an individual contributor with the poise of a leader who will continue to build and evolve our relationship with a Fortune 100 powerhouse in the financial services industry. The role is focused on ensuring our customers success, driving growth/adoption of our technology, and gleaning strategic insights that improve our product value. You’ll work with a small, experienced, and nimble team of solutions consultants, customer success managers, project managers and sales staff with the shared goal of launching successful campaigns for our customers and exponentially growing the bottom line.

* Drive revenue growth within Persado’s financial services companies through strategic execution of the Persado solution * Engage with CMOs, CROs and other senior executives to gain support and buy-in for the Persado solution * Create and implement a business plan for financial service clients * Deepen and expand Persado’s relationship with its financial service clients * Manage multi-million dollar account and strategy across multiple business units * Anticipate and articulate client needs to become a trusted advisor

* Proven success in a data driven, analytical role that increases business growth * Desire to transform how key P&L leaders utilize their marketing solutions * Ability to be the expert in a field and use expertise to engender trust and build relationships with business leaders * Loves to challenge entrenched thinking with a sophisticated and proven solution * Knows how to expand relationships across business units * 10+ years’ experience working at an investment bank, credit card division of a large bank, or consulting firm * Experience in establishing and growing senior level relationships with CMOs and P&L owners * Has deep expertise in the financial services vertical, and is comfortable with financial business cases, ROI calculations and data analysis **Who You Are:** * Must be enthusiastic, professional and highly proactive * Thrives on finding intriguing solutions to ambiguous problems * Collaborative team player with the ability to shift gears quickly and efficiently * Dependable and reliable with clear thinking and attention to detail * Truly loves working in a fast-paced, creative environment, whose passion is evident in their work * Great sense of humor and outlook on life