Customer Support Engineer

Nintex is easy, point-and-click workflow automation software to tackle everything from basic business functions to company-wide processes with a few clicks – not code – helping our customers improve how they work. We build software and cloud-based services that provide powerful, yet easy-to-use capabilities to automate a wide range of processes. With the Nintex Workflow Platform, people are empowered to define the way they want to work. We’re growing rapidly. We’re a leader in our category.

Nintex is seeking a proactive Service Engineer with a passion for customer service to help provide support, problem-solving and advice on our range of software products for all internal and external customers. Our ideal candidate pairs technical expertise with an outstanding positive, ready-to-help attitude. By joining our professional and FUN team in Seattle, you will have the opportunity to learn about our world-leading products and play a key role in ensuring the success of our sales teams and customers.

• Providing high-quality phone and email support for Nintex products
• Replicating complex customer issues and solving problems
• Providing a conduit between product teams and customers on issues
• Recognizing and communicating product issues to the Development team
• Direct assistance to the Sales team with online product questions and demonstrations
• Providing community and online support in our forum
• Working with customers on case resolutions
• Continually contributing insights to our knowledge database

• 2-3 years of technical experience as a systems engineer, systems administrator, developer or similar roles.
• Intellectual curiosity and a readiness to learn new technologies at lightening-speed
• Exemplary verbal and written communication skills
• Commitment to providing an exceptional experience to customers
• Creative and methodical problem solving skills
• General technical knowledge of and passion for Microsoft products and technologies

Highly desirable:

• Experience with business process automation workflow software
• Experience developing or administering Microsoft SharePoint 2007, 2010 and/or 2013 environments
• 2-3 years of experience in the software support engineer role
• Proven success in a similar support role in a Microsoft based environment
• Experience with any Nintex product
• C# or SQL developer experience
• ISA, AD, PowerShell and/or WSS / SPS installation and configuration experience
• Windows Server 2003/2008 Administration experience