Delivery Manager

MuleSoft makes it easy to connect the world’s applications, data and devices. We provide a software platform that enables organizations to easily build application networks using APIs. APIs are the digital glue that allows applications to talk to each other and exchange data. Our flexible, unified platform connects nearly any application or system by leveraging APIs to quickly and securely share data, regardless of format or source, in application networks.

Services Delivery Manager will report to the Regional Services Director and is responsible for the successful execution of MuleSoft consulting engagements. As a natural leader, this person will manage a portfolio of projects of varying complexity, across their entire life cycle. He/She is responsible for all post-sales aspects of the engagement, from inception to final deliverables, ultimately leading to a successful outcome and high customer satisfaction. As a key member of the organization, the Services Delivery Manager will contribute best practices to further grow and scale MuleSoft’s Professional Services delivery capabilities.

* Manage the simultaneous delivery of a portfolio of consulting projects of varying complexity, in a high-touch, billable (up to 60%) and low-touch, non-billable capacity * Engagement preparation: set customer expectation, manage project staffing and team onboarding, drive project kickoffs and ensure customers deploy our software successfully * Engagement execution: Proactively identify and mitigate risks jointly with client; drive regular status reporting, timely consultant time entry; validate invoice accuracy * Engagement closure: Drive final customer readout, deliverables sign-off and customer satisfaction survey * Post-engagement: Contribute project artifacts and methodology best practices to the team’s knowledge base; advertise project success both internally and externally * Internal project work: Drive and manage special initiatives and programs as applicable * Maintain all project activity and outputs in MuleSofts’s Professional Services Automation (PSA) tool * Manage customer and internal stakeholders through all engagement phases (i.e. preparation, execution and closure)

* A proven track record of mastering project delivery management, leaving your customers extremely happy and wanting more * Enterprise software consulting background with top-tier vendor or systems integrator * Familiar with agile and waterfall methodologies * PMP and SCRUM certified * Ability to rapidly switch contexts and drive multiple projects in parallel, in a very fast-paced environment * Relentless focus on customer satisfaction and business outcome * Detail-oriented, analytical, reliable and accountable * Familiar with NetSuite OpenAir or similar PSA tools * Familiar with enterprise integration projects * The ability to travel up to 75%, as necessary