Social Media Publishing Consultant

Lithium delivers awesome digital customer experiences at scale for the world’s biggest brands including Airbnb, AT&T, Sephora and Spotify. Comprising Social Media Management and Communities, the Lithium engagement platform enables brands to manage multiple digital touchpoints, facilitate millions of conversations, and drive smarter decisions through data – connecting customers, content and conversations at the right digital moment.

As a Social Media Publishing Consultant, you will be an expert and customer advocate who will lead, develop and execute on implementation plans that will make our customers extremely successful.

On a day-to-day basis, you will be responsible for: understanding customer goals and configuring technical solutions to meet those goals as well as contributing to pre-sales efforts (feasibility, scoping, analysis, estimation). You will also work with colleagues, as needed, throughout the design and delivery lifecycle.

• Assist in defining requirements for Lithium Social Web (LSW) customers, to establish the success criteria for implementations
• Configure and optimize the appropriate LSW solution, so that all requirements are met and that client expectations regarding platform use cases and functionality are fulfilled
• Following initial configuration, identify platform gaps and optimization opportunities so that client expectations regarding platform use cases and functionality are fulfilled
• Ensure that all platform users are trained, educated, and up to date on initial platform use, best practices, and functionality
• Support our sales and service teams to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration.

• Demonstrate experience and a passion for social media technology solutions
• 3 years of experience in business analysis, consulting, and/or enterprise software deployment management
• Proven customer management skills, with a "customer-first" attitude
• Excellent written and verbal communication skills
• Strong technical consulting background
• Proven experience in results-driven consulting, including analyzing analytical data and reporting on key metrics
• Ability to work independently and as a member of a team
• Ability to work effectively under tight deadlines and juggle several assignments simultaneously
• Passion for solving client challenges and commitment to client delight
• Willingness to travel

Preferred Skills & Experience

• 3-5 years of experience in social media platforms and direct experience in working with or for social media management software
• Knowledge of SaaS-based implementation best practices, content classification, and content publishing methods
• Knowledge of enterprise integration experience a plus (CRM integration, API service integration, etc)