Service Contract Manager

Metso is a world leading industrial company serving the mining, aggregates, recycling, oil, gas, pulp, paper and process industries. We help our customers improve their operational efficiency, reduce risks and increase profitability by using our unique knowledge, experienced people and innovative solutions to build new, sustainable ways of growing together.

This position can be filled in York, PA or Mesa, AZ. The Service Contract Manager (SCM) is responsible for the timely, successful, and profitable execution of LCS contracts in the Market Area as well as preparing service proposals and executing service projects for the field service, repair, and installation of Metso Equipment. The SCM works closely with the ESS Organization, USA Market Area Sales, Engineering, Purchasing, Quality, and Accounting Departments. The SCM acts as the main contact and authority for Metso USA Field Service with the client. The SCM must be capable of working in a fast-paced environment. Positive customer relations and interpersonal skills are necessary. Some Domestic travel required.

• Ensure that machine availabilities and capabilities targets are met.
• Coordinate between the LCS Global experts for the implementation of CMMS (Computerized Maintenance Management System) or other specialized services.
• Coordinate with the LCS global expert team for the setup of the service contracts in SAP according to LCS template (order booking, revenue / cost / inventory accounting, part ordering, reporting).
• Coordinates all activities required to complete the contracts.
• Participation by the SCM in technical decisions and coordination of technical decisions with client as well as in purchase/negotiation of major vendor items is required.
• Reports project status, financial status, and schedule, in an accurate and timely fashion.
• Preparation of accurate and timely estimates and proposals for standard field service needs that satisfy the requirements of the customer.
• Administration / execution of standard service projects for the installation of equipment and/ or advisory service requirements, either of which may include parts requirements.
• Enter inquiries, quotations, sales orders, service orders, and projects in SAP.
• Review and familiarize with proposal, proposal files, project estimate, and contract terms and conditions.
• Generation and maintenance of order entry information and delivery schedule.
• Provide other departments with necessary contractual requirements to insure adherence to agreed-to design and contract conditions. Keep all informed of changes, additions, and deletions.
• Establish key dates for engineering schedule and installation schedule to meet required dates. Assist in resolution of technical details and documentation submittals with client and vendors.
• Coordinate with purchasing regarding vendor negotiations, schedules, and resolution of technical details to meet required dates and costs.
• Establish and maintain effective communications with client.
• Negotiate with customers including exceptions/exemptions to contractual requirements and price and schedule changes.
• Coordinate with USA Field Service Department the requirements and scheduling of erection/installation services, training, operation assistance required by contract.

• Associate Degree in Engineering, Construction Management, or Business, or equivalent experience with project type business.
• Minimum five years of experience in contract management or field service project management / maintenance management type contracts recommended.
• Must have the ability to complete assigned tasks with moderate supervision.
• Excellent organization skills combined with a high degree of accuracy and attention to detail.
• Ability to understand engineering drawings required.
• Knowledge of personal computers essential.
• High level of computer skills, especially Excel, Word, and SAP: Sales Order, Service Order, and Project Module.
• Customer service skills
• Strong leadership and relationship building skills and able to work with team.
• Strong communication and presentation skills to manage internal and external interfaces.
• Ability to develop project execution strategies and processes.

Skills and Abilities

• Regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear.
• Occasionally required to stand, walk, and climb or balance.
• Must occasionally lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Visits and movement through shops, and travel experiences. Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.