Group Installation Analyst

Health Net, Inc. is a publicly traded managed care organization that delivers managed health care services through health plans and government-sponsored managed care plans. Its mission is to help people be healthy, secure and comfortable.

Reporting directly to the Supervisor of Group Database, this position customarily and regularly exercises discretion and independent judgment in the planning and coordination of all phases of case installation for new clients. This position will also be responsible for the timely and accurate renewal process for performance standard groups. Accountable for the success of each case implementation, this position will have direct contact with Sales, Marketing, Underwriting, Contracts, Product Development, Membership Accounting and other operation areas and typically is required to perform any number of specialized assignments with little or no supervision.

* Demonstrates regular, reliable and predictable attendance. * Tracks and monitors all aspects of the installation process for new groups, creating timelines/work plans, monitoring results to ensure all internal operational targets are met. * Prepares reports and documentation concerning new sales activities and projects, reporting results to management and Sales on a regular basis. * Facilitates pre/post client meetings regarding new sale activity and travels to client offices to participate in pre-enrollment meetings communicating timelines and expectations. * Represents Membership in new product implementation meetings, evaluates project plan, communicates reasonable timelines, facilitate sub-group meetings to discuss Membership impact, and prepares business requirements and other documentation or training materials. * Responds to new group Request for Proposals with emphasis on troubleshooting any potential barriers or concerns. * Coordinates open enrollment activities for performance standard groups, ensuring timely processing and ID card mailing to avoid Health Net exposure to financial penalties.

* High School **Experience Required** * One to three years experience in membership eligibility and/or customer service within the health care and HMO industry preferred * OR * Any combination of academic education, professional training or work experience, which demonstrates the ability to perform the duties of the position. **Knowledge, Skills & Abilities** * Knowledge of the Microsoft Suite * Strong organizational, analytical, problem solving, and interpersonal skills are necessary * Excellent written and oral communication and interpersonal skills to effectively communicate with both staff members and management * Demonstrated exemplary customer service and leadership skills * Must have demonstrated ability to manage multiple concurrent priorities * Familiarity with PC and related software * Strong data collection skills * Strong mathematical aptitude skills **Working Conditions** * The following section describes the general physical requirements for this position. Please note that constant refers to more than 81% of time; significant refers to 40-80%; and moderate refers to 20-40% of the time. * Operates personal computers, printers, facsimile, telephones, copy machines and other commonly used office accessories/equipment. * Exposed to confidential information and expected to maintain confidentiality at all times; must adhere to HIPAA rules and regulations. * May be required to work outside of normally scheduled hours as mandated by the client, project and/or workload (e.g. evenings, weekends, and/or holidays). * May be required to maintain established work pace, meet deadlines; may have last minute urgent requests. * Physical activity may include: twisting, reaching, kneeling, bending, stooping, squatting, crawling, grasping, grabbing, pushing, pulling, repetitive motion, climbing, etc. * Required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned. * Required to have hearing ability to receive detailed information through oral communication. * Required to have speaking ability to express or exchange ideas. * Constant concentration may be required on various subjects by listening, reading and thinking clearly. * Constant interaction with others may be required. May need to listen, think, and speak in order to interact with others. Business interactions and behavior between coworkers and/or external customers are required. This may require face-to-face or telephone interactions. * Constant thinking at work may include listening, learning, analyzing, evaluating, and the ability to interpret what is seen and/or heard, or to link information from one issue to the next. * Constant computer usage including typing and/or eye strain. * Significant repetitive arm, wrist, hand and finger motions - making repetitive movements (e.g. key boarding, filing, data entry). * Moderate phone usage; headsets may be required. * Moderate amount of time spent working in a loud office environment with frequent interruptions/distractions. * Constant sedentary work (desk bound or seated). * Constant reading is required via computer screen and/or bound printed materials.