Account Manager

MediaRadar is a SaaS company created to provide real-time advertising insights and give you the tools to outsmart your competition – all while streamlining the sales process. We offer unique, customizable advertising tracking software for over 2.3 million brands across more than 16,000 magazines, websites, and e-newsletters. MediaRadar clients receive the compelling market analysis they need, the personal service they want, and the ease of use they love.

In a word, you're awesome! You're outgoing, love working with customers, and have a zeal for detail. On a daily basis, you're partnering with customers to help them achieve their ad sales goals. This is done by demonstrating the benefits, ensure a high level of engagement and is happy in the process. The ultimate goal is two tiered: ensuring high client satisfaction and maintaining our 95% renewal rates.

* Partner with internal team and key customer users to understand client’s sales goals and objectives, actively demonstrating how using MediaRadar’s tools and features will help them achieve these goals. * Develop and maintain strong relationships with key senior personnel for all MediaRadar clients. * Conduct regular ongoing outreach to clients highlighting product updates, usage trends, etc. * Provide guidance to clients on how to get the most from their MediaRadar subscription. * Act as a liaison between Client and Support Managers, relaying key insights and needs. * Schedule trainings and walkthroughs for clients as needed. * Identify new ways of generating recurring revenue to ensure continually increasing renewal rates. * Log all communications in Salesforce.com * An additional component of the role is played internally: you are the voice of the customer! You bring back customer feedback to every department to help us improve the experience.

* You must be customer service oriented with the ability to develop strong business relationships * Strong problem solving skills * You should be a self-starter, and excel at working individually as well as part of a team * You must be profiecient in Microsoft Office (Excel, PP, Word) * Experience with MediaRadar and Salesforce.com is very helpful, though not required. * BA/BS