Customer Operations Representative

Land O' Lakes Inc. is one of America's premiere member-owned cooperatives. They offer local cooperatives and agricultural producers across the nation an extensive line of agricultural supplies, as well as state-of-the-art production and business services. They also are a leading marketer of dairy-based food products for consumers, foodservice professionals and food manufacturers.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

• Act as a communication mechanism for the customer using strong communication skills , both written and verbal
• Advanced skills in order management
• Advanced understanding and knowledge of web order entry processes
• Advanced product knowledge
• Advanced knowledge and understanding of promotions, discount structures and pricing
• Advanced knowledge of contract processes
• Complete Customer Ship confirmation / invoicing using ship confirm report
• Act as the liaison between customer service, sales, customers and manufacturing
• Advanced knowledge and understanding of customer service standard operating procedures (SOP)
• Advanced understanding of Sarbanes-Oxley (SOX) and the implications on customer service
• Own customer accounts and manage all aspects of the customer support process
• Train and mentor other customer operation representatives (COR)
• Customer Relationship Management (CRM) software tool: Proficient knowledge of CRM tool from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests

• High School Diploma/GED
• 2 - 4 Years of comparable Customer Service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Mastery of COR I responsibilities, skills and abilities, key training requirements, etc.
• Bachelors in Business. Communications or Ag preferred