Customer Operations Representative

Land O' Lakes Inc. is one of America's premiere member-owned cooperatives. They offer local cooperatives and agricultural producers across the nation an extensive line of agricultural supplies, as well as state-of-the-art production and business services. They also are a leading marketer of dairy-based food products for consumers, foodservice professionals and food manufacturers.

Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.

* Act as a communication mechanism for the customer using strong communication skills , both written and verbal * Advanced skills in order management * Advanced understanding and knowledge of web order entry processes * Advanced product knowledge * Advanced knowledge and understanding of promotions, discount structures and pricing * Advanced knowledge of contract processes * Complete Customer Ship confirmation / invoicing using ship confirm report * Act as the liaison between customer service, sales, customers and manufacturing * Advanced knowledge and understanding of customer service standard operating procedures (SOP) * Advanced understanding of Sarbanes-Oxley (SOX) and the implications on customer service * Own customer accounts and manage all aspects of the customer support process * Train and mentor other customer operation representatives (COR) * Customer Relationship Management (CRM) software tool: Proficient knowledge of CRM tool from all aspects, including account management, account maintenance, logging calls, building notes and contacts, and the ability to record and manage service requests

* High School Diploma/GED * 2 - 4 Years of comparable Customer Service experience * Proficient skills in Microsoft Office (Excel, Outlook, Word) * Mastery of COR I responsibilities, skills and abilities, key training requirements, etc. * Bachelors in Business. Communications or Ag preferred