Benefit Analyst Team Supervisor

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In today’s increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

As a member of the Benefits Administration team, the Team Supervisor is responsible for overseeing the daily operations of the team they support to ensure client satisfaction, while following and promoting the best practices and processes for each functional area on the team. Additional responsibilities include training organization and delivery for new team members, managing effective client communications, providing coaching and counseling to team members and delivering feedback on performance and development of individual team members. The Team Supervisor will also serve as an integral part in supporting the Team Manager.

* Demonstrate and apply understanding of various roles and responsibilities within the client team, such as but not limited to the Project Manager, Technical Analyst and Benefit Analyst functions; * Establish and cultivate relationships with clients by assisting with resolution of client issues and managing client expectations; * Support ongoing supervision and implementation of client work by following and promoting standardized procedures; * Represent Trion at a strategic level in client and internal meetings to meet client goals; * Maintain client team responsibilities for assigned clients; * Monitor staffing resources and determine staffing requirements, based on current and anticipated client projects; * Advise Team Manager of resource gaps and assist to identify proper allocations and positions; * Partner with Team Manager and Human Resources to monitor and assist staff as needed with work progress (direction on daily activities, assignments, workload reallocation, etc.) in a timely manner; * Participate, in coordination with Human Resources, in the selection process of new hires and support on-boarding, continuous training, development and mentoring of all team members; * Review and approve timesheets and approve scheduled time off to ensure proper staffing levels are met; * Monitor and process changes to employee schedules, including overtime; * Provide feedback to, address, coach, correct and properly document performance related achievements, continued progress, issues and deficiencies; * Mentor team members and present developmental opportunities for growth; * Assist with completion of annual reviews; * Continuously monitor business processes and systems and make recommendations for improving processes, best practices, etc.; * Collaborate with other team supervisors, management and Operations Support Team to offer support in completing projects, planning and implementing procedures and systems to maximize operating efficiency; * Perform additional responsibilities and complete other projects as assigned.

**Required Education And Experience:** * Bachelor’s Degree and/or equivalent work experience preferred; * Minimum of 3 years experience in a third party benefits administration, supervisory, or client services environment required; * Minimum of 2 years experience leading others (directly or indirectly) while working collaboratively across departments and client teams; * Previous proven experience supervising clients and/or direct reports preferred; * Experience with supervisory responsibilities, such as, but not limited to talent selection process, new hire training, employee scheduling management, and performance reviews and goal setting processes preferred; * Experience working through an open enrollment or annual renewal benefits cycle preferred; * Experience within a Health and Welfare consulting, benefits brokerage, human resources consulting, health care, or employee benefits related industry is highly preferred; * Related exposure to Benefits Administration, COBRA, Spending Accounts, HRIS, and/or Payroll environments is highly preferred. **Knowledge, Skills And Abilities:** * Proven ability to successfully manage multiple projects of various complexity simultaneously, prioritize projects, meet deadlines, and operate in a fast-paced work environment; * Excellent judgment, troubleshooting, problem solving and decision making skills; * Strong project management, project planning and workflow management skills; * Skills in coaching, mentoring, teambuilding and motivating others; * Proven ability to build rapport while providing superior customer service and maintaining positive relationships with internal teams, direct reports and client contacts; * Ability to effectively lead team environments that rely heavily on independent contributions and collaboration; * Ability to build and maintain a positive team environment; * Ability to establish and cultivate positive relationships with direct reports, and other support areas of the organization, such as Human Resources, Compliance, Account Management, etc.; * Excellent interpersonal, verbal and written communication skills; * Strong organizational, analytical skills and strong attention to detail; * Ability to follow through and successfully execute tasks while adhering to quality standards; * Proficiency in the Microsoft Office Suite, including but not limited to Word, Excel, Access, Project, and Outlook. **Physical Demands And Work Environment** * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * While performing the duties of this job, the employee is: * Frequently required to sit; speak or hear; use hands to finger, handle, feel objects, and reach with hands and arms; * Occasionally required to stand and walk; * Extensive use of computer and keyboard and viewing of computer screen is required; * Specific vision abilities required by this job include vision, and ability to adjust focus. * Other working conditions are normal for an office environment. **Work Location** * Work is typically performed either on site at Trion’s King of Prussia, PA or Mt. Laurel, NJ office, or at various customer/Trion locations as required.