Customer Service Supervisor

Libbey, Inc is the leading producer of glass tableware products in the Western Hemisphere and one of the largest glass tableware manufacturers in the world. It designs and markets an extensive line of high-quality glass tableware, ceramic dinnerware, metal flatware, hollowware and serveware items to a broad group of customers in the foodservice, retail, and business-to-business markets in over 100 countries.

By joining Libbey as a Customer Service Supervisor, you will be awarded a tremendous opportunity to join an already strong team, and be part of inspiring and strengthening it even more. If you are forward-thinking, passionate, and always looking for ways to grow and improve, and you want to be with a company that can be described in the same way, you’ve found it. The Customer Service Supervisor is responsible for, but not limited to, leading, coaching, developing and inspiring a team of Customer Relations Representatives in order to produce unparalleled service and support. The Customer Service Supervisor will foster an environment that encourages strong relationships with customers and Libbey representatives. This customer oriented leader, must promote an environment that has a high sense of urgency coupled with great attention to detail.

- Lead and manage day to day activities within the Customer Relations Department - Act as a liaison with Sales, Marketing, Production Planning, Logistics, Distribution, Credit & Deductions, Pricing, Knowledge Management and Sourcing - Act as a customer liaison in order to assist/and or lead in the resolution of inventory, quality, delivery and service issues - Lead team in effective use of multiple warehouse systems and product line management - Use and understand Libbey's different technologies (i.e. JDE, WMS, ITLS, LEDR, RAPID, EPIQ) - Drive consistency, integration and standardization of processes - Identify and resolve operational and/or escalated customer issues swiftly and effectively - Lead monthly/quarterly meetings with team members to discuss current business/department conditions and look for improvement opportunities - Develop and provide executive-level status updates and manage business expectations during certain periods of the year - Actively monitor excess inventories in order to preserve working capital

- Bachelor's Degree preferred - 2-5 years in Customer Service or Sales with at least 1 year of supervisory experience - Strong problem solving, analytical skills, teamwork and interpersonal skills - Ability to interface effectively with different layers of management (internal & external)