Customer Service Representative

Caraustar Industries, Inc. is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services.

Work safely and effectively in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

**Essential functions:** * Provide quality service and support to external and internal customers. * Promptly answer customer telephone calls and respond to e-mails. * Enter customer orders into OE System, and post to Ship Log (Excel document). * Communicate customer requests or changes to Sales and Production personnel. * Maintain customer data base in OE system. * Gather and forward information to corporate regarding new customers. * Schedule customer deliveries with transportation carriers, via Lean Logistics system and email/phone. Complete Customs paperwork for border crossings into Canada and Mexico. * Complete daily customer invoicing by deadline. Send invoices to customers via email, fax or US Postal Service. * Create material or supply requisitions with Purchasing Department. Send Purchase Orders to suppliers. Receive inbound materials into Purchasing system (JDE), and post to excel forms. * Track customer’s inventory at offsite locations. * Contacts customers regarding collection opportunities. * Sources transportation rates from carriers for new customer destinations. * Completes end of Month/QTR/Year reconciliations, reports and close outs. * Perform all required duties and tasks in accordance with Caraustar policies and financial control procedures. * Resolves problems efficiently and effectively. * Maintain appropriate confidentiality. **Secondary functions:** * Provides general administrative assistance for special projects as requested. * Print product and customer labels as needed. * Maintain paper file system for each customer. * Responsible for FedEx shipments.

* High school diploma or equivalent required. Associates or College degree preferred. * 2 to 3 years’ experience in customer relations. * Must have ability to multitask and meet deadlines in fast paced environment. * Is punctual and reports for work as scheduled. Works overtime when necessary to complete job functions. * Ability to think critically, solve problems, and act with good judgment is essential. * Strong organizational and communication skills. * Must have proficient computer skills plus Microsoft Office programs Excel, and Word. * Superior interpersonal skills a must. * Must be detailed orientated.