Customer Service Representative

Caraustar Industries, Inc. is one of North America’s largest integrated manufacturers of 100% recycled paperboard and converted paperboard products. The company is a socially responsible corporation, is committed to environmentally sound practices and is dedicated to providing customers with outstanding value through innovative products and services.

Work safely and effectively in a fast paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality.

Essential functions:

• Provide quality service and support to external and internal customers.
• Promptly answer customer telephone calls and respond to e-mails.
• Enter customer orders into OE System, and post to Ship Log (Excel document).
• Communicate customer requests or changes to Sales and Production personnel.
• Maintain customer data base in OE system.
• Gather and forward information to corporate regarding new customers.
• Schedule customer deliveries with transportation carriers, via Lean Logistics system and email/phone. Complete Customs paperwork for border crossings into Canada and Mexico.
• Complete daily customer invoicing by deadline. Send invoices to customers via email, fax or US Postal Service.
• Create material or supply requisitions with Purchasing Department. Send Purchase Orders to suppliers. Receive inbound materials into Purchasing system (JDE), and post to excel forms.
• Track customer’s inventory at offsite locations.
• Contacts customers regarding collection opportunities.
• Sources transportation rates from carriers for new customer destinations.
• Completes end of Month/QTR/Year reconciliations, reports and close outs.
• Perform all required duties and tasks in accordance with Caraustar policies and financial control procedures.
• Resolves problems efficiently and effectively.
• Maintain appropriate confidentiality.

Secondary functions:

• Provides general administrative assistance for special projects as requested.
• Print product and customer labels as needed.
• Maintain paper file system for each customer.
• Responsible for FedEx shipments.

• High school diploma or equivalent required. Associates or College degree preferred.
• 2 to 3 years’ experience in customer relations.
• Must have ability to multitask and meet deadlines in fast paced environment.
• Is punctual and reports for work as scheduled. Works overtime when necessary to complete job functions.
• Ability to think critically, solve problems, and act with good judgment is essential.
• Strong organizational and communication skills.
• Must have proficient computer skills plus Microsoft Office programs Excel, and Word.
• Superior interpersonal skills a must.
• Must be detailed orientated.