Operations Specialist

From our humble beginnings in 1862 as a four person company formed in a single room, the name John Hancock, one of our nation's forefathers and the inspiration for our company, has long stood for integrity and commitment.

* Facilitate the rollover of assets from other financial responsibilities * Coordinate and maintain department reporting needs Major Responsibilities * Follow up on participant rollovers * Answer emails in a timely manner * Communicate with Third Party Administrators and Plan Sponsors to facilitate rollover process * Facilitate daily and weekly operational activities and communicate with Manager * Proactively share knowledge to ensure team objectives are met * Assist training department * Oversee data integrity requirements * Ability to work independently and as a team with a customer focus * Additional duties as assigned

* Bachelor Degree preferred * 1-3 years financial services industry experience preferred **Knowledge & Skills** * Detail oriented with the ability to quickly organize, prioritize and work within a multiple task environment. * Strong analytical and problem solving skills. Ability to breakdown an issue, isolate and resolve the problem(s). * Strong Microsoft Office skills. * Proven task management skills adhering to deadlines. **Key Differentiator** * Strong customer service focus * Understand and adhere to policies and procedures