Commercial Operations Analyst

We are Santander Bank, N.A.– one of the country's top retail banks by deposits and a wholly owned subsidiary of one of the most respected banks in the world: Banco Santander. Our parent company, Santander Group, serves more than 100 million customers in the United Kingdom, Latin America, and Europe. Here in the Northeast, we are a team of 9,800 individuals all committed to a single mission: to help you make progress toward your goals.

Responsible for analysis of processes, developing and maintaining databases and providing weekly, monthly, quarterly and annual production reports to management with formatting and design recommendations.

Coordinates, monitors, and executes daily production of reports used in the work unit; prepares monthly, quarterly and annual summary reports. Revises and implements policies, procedures, and training materials to maximize efficiency and customer service. Investigates and resolves reporting problems or issues. Strives to constantly improve and enhance tracking, reporting and analysis. Performs routine systems-related tasks (passwords, user access, etc.) and works with technical group to resolve simple problems. Researches, compiles, and reports work unit and individual volume, productivity, quality, and other statistics. Responds and resolves complex, sensitive data (ad-hoc) requests that may periodically arise. Provides analysis and recommendations to improve and monitor workflow output.

• High School diploma and appropriate Technical School certificate is minimum requirement. Collge Degree preferred.
• Experience in banking or in a directly related field within the financial services industry.
• Some College Experience: Between 1 - 3 Years Specialized Knowledge Ability to multi-task and meet deadlines.
• Ability to work independently as well as part of a team.
• Good organizational skills and ability to manage projects.
• Proficiency with Access and Excel databases.
• Strong analytical, problem solving with the ability to focus on accuracy, detail orientation, and presentation.
• Management Scope: Individual Contributor
• Physical Requirements: Some travel required.